Tech Junkies ยท 1 week ago
Computer Repair & Technology Specialist
Hays, KS
Full-time
Onsite
Entry Level
1+ years expTech Junkies is a company focused on delivering exceptional customer service in technology solutions. The Computer Repair & Technology Specialist role involves diagnosing, troubleshooting, and resolving technology issues while also engaging in sales activities to provide clients with necessary support and solutions.
Information Technology & Services
Responsibilities
Deliver exceptional in-store, phone, and remote customer support
Assist clients with hardware, software, service plans, and technology solutions
Educate clients on repair options, upgrades, replacements, and ongoing support services
Provide clear quotes for repairs or replacements and follow up with clients for approval
Notify clients when repairs or services are completed
Actively participate in sales activities, including add-on services and support plans
Assist in the day-to-day operations of both the Sales and Service departments
Diagnose, troubleshoot, and resolve issues related to:
Desktop and laptop computers
Tablets and mobile phones
Hardware, software, and basic networking
Provide software support for Microsoft Windows, Apple macOS, iOS, and commonly used applications
Troubleshoot problems using network and remote connectivity tools
Implement and follow service policies and procedures
Ensure all service tickets are completed accurately, thoroughly, and efficiently
Maintain detailed documentation, notes, and records for each job
Qualification
Required
Minimum of 1 year of technical support experience or equivalent education/training
Foundational knowledge of Windows 10 and 11
Foundational knowledge of Apple macOS and iOS
Comfort working with computer hardware; willingness to learn tablets and mobile phone repair
Ability to learn new tools, systems, and repair processes quickly
Strong customer service mindset with the ability to build trust and rapport
Ability to listen carefully and explain technical solutions in plain language
Sales-oriented attitude with comfort recommending solutions and services
Excellent verbal and written communication skills
Organized, detail-oriented, and self-motivated
Ability to manage multiple tasks and priorities simultaneously
Strong problem-solving skills and ability to meet reasonable deadlines
Team-oriented with a desire to contribute to a positive work environment
Commitment to professional growth and ongoing learning
Ability to maintain communication with clients through job completion
Benefits
Paid Single Health Insurance
Matching Contribution 401K
Company
Tech Junkies
Tech Junkies is a residential support and cyber security company located in Hays, KS focused on personal IT support for individuals.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase