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KaiHonua · 1 month ago

Telephone Applications Support V

US-TX-Killeen

Full-time

Onsite

Mid Level

$65K/yr - $75K/yr

4+ years exp

Kai Honua LLC has an immediate opening for a Telephone Applications Support V position. The candidate will assess and troubleshoot computer support problems, providing assistance to users and organizations using computer software or equipment, while also managing accounts and configuring devices.

Cyber SecurityInformation TechnologySoftware Engineering

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides Tier V support to users by researching, diagnosing, and resolving technical problems involving both business and IT related technical issues with end-user computer technology

Installs approved software within regular business hours. Prepare software using provided software package utility for deployment

Electronically "push" software, software updates, security updates, vendor patches (service packs, service releases), etc. to end user devices. Update 100% of affected available devices in accordance with the timelines established within the request

Assist users in identifying service requirements and developing appropriate technical specifications that are consistent with user needs. Provide advice on automating functions, integrating requirements with existing capabilities, communication requirements, control and administration of systems, types of information management systems, operating systems, equipment, and infrastructure compatibility. Provide users with recommendations on approved equipment and software

Issue, maintain, and delete end-user accounts

Provide configuration of end user and network devices to include computers, printers, laptops, scanners, PDAs, and other hardware

Install new computers per the NEC Life Cycle Replacement Policy

Provide Local Touch Labor Services to include installation, troubleshooting, repairing, and software updates, security updates, vendor patches (service packs, service releases), etc., when electronic application means do not exist

Other duties as assigned

Qualification

IT I certificationIAT II certificationCISCO VoIPMS SQLAutomated Call DistributionPC maintenanceInformation security principlesWindows technologyTCP/IP networkingCitrix knowledgeSoft skills

Required

High school/GED

Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certification IAW DoD 8570.01-M

Have experience with the NIPRNET connection process and accreditation

Understanding, training, and experience with MS SQL database software

Experience and training with CISCO Voice over Internet Protocol (VoIP); and network telephony architecture

Cisco Unified Communication Manager for VOIP

Experience with the RMF process and eMASS application

Must have solid knowledge of information security principles and practices, as well as an advanced understanding of security protocols and standards

Extensive knowledge of Applications

Extensive knowledge of PC Software, Operating Systems/Windows 7, MS Office applications with strong Excel skills, Outlook and Internet Browser. Citrix and virtualization knowledge a plus

General knowledge of Windows technology and TCP/IP networking

Inside plant experience working on telephone systems

Must be a U.S. citizen

Secret clearance required from DoD