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Canon Financial Services, Inc. · 2 months ago

Client Service I Representative- Front Desk Receptionist

US-NJ-Princeton

Full-time

Onsite

Entry Level

$17.20/hr - $23.37/hr

1+ years exp

Canon U.S.A., Inc. is a leading provider of digital imaging solutions. They are seeking a Client Service I Representative to deliver on-site customer service, ensuring customer satisfaction through various responsibilities including reception duties and managing client requests.

BankingFinancial Services

No H1B

Responsibilities

Promptly informs supervisor of potential problems or customer concerns

Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal

Strong focus on providing good customer service

Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded

Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location

Attends cross-functional trainings to ensure ability to provide coverage when short-staffed

Site responsibility and location of coverage may change based on client and/or division needs

Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer

Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings

May also be responsible for copy/binding/copier maintenance

Qualification

Basic computer skillsCustomer service skillsCommunication skillsMultitaskWork independentlyLift 50lbsStand for long periods

Required

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience

Basic computer skills/technical knowledge

Ability to multitask and prioritize in order to meet deadlines

Good customer service and communication skills

Ability to work with minimal supervision

Ability to work OT as needed

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises

May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary)

Ability to lift up to 50lbs

Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties