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PetSmart Charities · 1 month ago

Vice President, Quality

US-AZ-Phoenix

Full-time

Hybrid

Director/Executive

15+ years exp

PetSmart Charities is dedicated to the health and happiness of pets, and they are seeking a Vice President of Quality to lead their quality and social compliance efforts for proprietary brand products. This role is essential for ensuring that quality standards meet customer expectations and involves strategic guidance across various departments to enhance PetSmart's quality program.

AssociationNon Profit

Responsibilities

Hold ultimate accountability for PetSmart’s product quality and compliance performance, ensuring standards align with customer expectations, maintaining customer review ratings above 4.0, and reducing product recalls and withdrawals

Provide leadership, vision, and direction in collaboration with Brand, Sourcing, Buying, and MP&A leadership to deliver operational and financial plans that meet or exceed company objectives

Lead a multi-location team across the Phoenix Home Office (PHO) and Distribution Centers (DCs), ensuring teams operate efficiently, effectively, and in alignment with PetSmart’s culture

Manage all quality activities, including setting product quality standards, overseeing external quality partners, evolving the supplier inspection program, driving product regulatory compliance, and managing the DC food safety program

Serve as the escalation point for quality concerns from Store Operations, Internal Audit, Legal, and Customer Care, ensuring issues are resolved quickly in partnership with cross-functional teams

Qualification

Product quality standardsRegulatory complianceSourcing/vendor managementAnalytical skillsProject managementInnovative thinkingTeam leadershipCommunication skillsProblem-solving skills

Required

Bachelor's degree or equivalent experience

Minimum 15 years of progressively responsible sourcing/vendor management experience within a retail environment

Minimum 5 years of management experience

Extensive experience in establishing product quality, social compliance, and regulatory compliance standards

Proven planning, organizational, and business judgment skills, with the ability to anticipate operational impacts

Proven project management capability with the ability to build consensus and influence leaders across regions and functions

Extensive experience managing complex quality relationships, ideally with international and regional team exposure

Demonstrated ability to build, develop, and lead high-performing teams that partner effectively with business owners

Superior analytical and problem-solving skills

Flexible, innovative thinker with the ability to evaluate trade-offs, generate creative solutions, and manage uncertainty

Exceptional written and verbal communication skills, including executive presence and the ability to influence and present effectively

Familiarity with relevant regulatory requirements and the ability to collaborate with stakeholders to ensure compliance and mitigate risk

Benefits

Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!

On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals

"Top Dog" gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces

"Sit & Stay" Café serving fresh breakfast and lunch options, snacks, & more

"Lil Paws" NAEYC-accredited onsite childcare facility providing high-quality early education

Paid Volunteer Opportunities to spend time doing good for causes close to heart

Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more