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Heatcraft Worldwide Refrigeration · 3 weeks ago

Sr. Field Support Engineer

United States

Full-time

Remote

Mid, Senior Level

$90K/yr - $119K/yr

5+ years exp

Heatcraft Worldwide Refrigeration is a leader in commercial refrigeration, providing climate-control solutions globally. The Sr. Field Support Engineer will coordinate with various internal teams and travel to customer sites to support start-ups, commissioning, and troubleshooting, while also providing remote support and documentation to improve outcomes.

Manufacturing

Comp. & Benefits

Responsibilities

Review open cases, field requests, or scheduled site visits

Coordinate with internal teams like Technical Support, Engineering, Sales, or Product Services to align priorities, clarify scope, or ensure the right parts, documentation, and information are in place before a trip begins

Travel to a customer site — a distribution center, food processing facility, or large commercial installation — to support start-ups, commissioning, or complex troubleshooting

Listen first, assess the system holistically, and separate installation issues from equipment issues using sound refrigeration fundamentals

Work on single systems, rack systems, or newer technologies involving A1, A2L, or A3 refrigerants

Support the field remotely by walking a contractor through diagnostics, reviewing wiring photos or trend logs, or helping interpret control data to get a system back online

Capture findings, root causes, corrective actions, and recommendations in a clear, accurate reporting format

Balance multiple requests, prioritize based on impact, safety, and urgency

Communicate clearly, manage expectations, and represent Heatcraft with professionalism

Qualification

HVAC/R experienceCommercial refrigeration systemsRefrigerant handlingEPA Section 608 CertificationTroubleshooting skillsTechnical assistanceMicrosoft Office proficiencyCustomer service mindsetMulti-tasking abilityVerbal communicationWritten communication

Required

A bachelor's degree in engineering (preferred) or an equivalent combination of education and experience

Requires at least 5 years of relevant HVAC/R experience

Strong working knowledge of commercial refrigeration systems, including single systems and rack systems used in food retail, industrial, and commercial applications

Hands-on experience with refrigerants, including A1, A2L, and A3, with a clear understanding of safety practices, handling, and regulatory requirements

EPA Section 608 Universal Certification, or the ability to obtain certification within 90 days of employment

Proven troubleshooting and analytical skills, with the ability to diagnose mechanical, electrical, and control-related issues in real-world field conditions

Ability to provide effective technical assistance in a fast-paced environment, often supporting multiple stakeholders simultaneously

Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to customers, contractors, and internal teams

Strong customer service mindset, representing Heatcraft professionally while building trust and confidence with customers

Ability to manage multiple priorities, balance travel and remote support, and adapt to changing field conditions

Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) for documentation, reporting, and presentations

Valid driver's license and a driving record acceptable under company policy

Ability to travel and fly commercially as required to support customer sites and projects

Preferred

A technically capable professional who takes quality seriously, values doing things the right way, and understands the impact field support has on customer success

Someone who is curious, coachable, and collaborative, willing to learn, share knowledge, and grow with the organization

A strong Heatcraft ambassador who combines technical credibility with professionalism and respect in every customer interaction