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Michigan Farm Bureau Family of Companies · 2 months ago

CELIC Policy Services Representative

Cincinnati, OH

Full-time

Onsite

New Grad, Entry Level

Cincinnati Equitable Life Insurance Company is part of the Michigan Farm Bureau Family of Companies, and they are seeking a CELIC Policy Services Representative. The role involves providing excellent customer service, addressing customer inquiries, processing policy changes, and maintaining accurate records.

AgricultureFarming

Responsibilities

Provide customer service by fielding incoming phone calls from agents and policyholders

Issue new business and review policy applications for complete and accurate information

Process policy changes and endorsements

Provide quotes upon request

Answer questions regarding life/preneed products

Contact field representatives and/or agents for missing information

Troubleshoot and assist agent and policyholders promptly and accurately

Maintain workflow within the unit

Issue policies and record and deposit money promptly and accurately

Mail appropriate copies of policies to policyholder, agent or both

Keep policy files up-to-date

Test changes to the automated system, as they relate to job functions

Qualification

Customer service experienceCommunication skillsData entry skillsJudgmentFriendly attitudeMath aptitude

Required

High school education required

Prior customer service experience needed, preferably in the insurance field

Strong communication and customer service skills a must

Data entry and keyboard skills required

Good judgment, friendly and helpful attitude; good math aptitude a plus

Benefits

Medical

Dental

Vision

401K

Company

Michigan Farm Bureau Family of Companies

Michigan Farm Bureau and the following Affiliated Companies constitute the Michigan Farm Bureau Family of Companies: Michigan Farm Bureau, Farm Bureau Mutual Insurance Company of Michigan, Farm Bureau Life Insurance Company of Michigan, Great Lakes Ag Labor Services, LLC, MFB, Inc., Michigan Agricultural Cooperative Marketing Association, Inc.

Founded in 1919