Kentucky Farm Bureau Insurance · 1 month ago
Policy Processor I
US-KY-Louisville
Full-time
Onsite
New Grad, Entry LevelKentucky Farm Bureau Insurance is seeking a Policy Processor I to review, analyze, and process policy changes, reinstatements, and cancellations. The role involves assisting personnel in investigating questions and ensuring operational excellence by obtaining accurate information prior to processing.
Financial ServicesInsuranceReal Estate
Responsibilities
Review, analyze, and process policy changes, reinstatements and cancellations using PolicyCenter and BillingCenter systems
Assist Agency and State Office personnel in investigating questions
Champion people by pursuing the growth and success of every member of the team
Ensure operational excellence by obtaining accurate and complete information prior to processing and entering all information correctly
Supports the strategic mission of the PARM department as it relates to goals for the organization
Researches, modifies, and/or submits PolicyCenter transactions created at county offices that require manual intervention
Researches payments and bills in BillingCenter and makes adjustments, as necessary
Gathers information missing from policy transactions by consulting with agents and/or underwriters
Shares pertinent information with team members in a timely manner
Submits policy transactions requested by Underwriting and initiates manual letters as needed
Fields membership, policy and billing-related questions from Agency and State Office Personnel
Reverses payments returned by financial institutions
Performs exception handling related to payment adjustments requested by Agency and State Office personnel
Researches and processes tier reviews to ensure that tier overrides meet underwriting guidelines
Analyzes and corrects errors generated in the nightly batch cycle
Addresses various, assigned reports according to established procedures
The duties described above are general in nature and may not completely cover all aspects of this position. The employee may be asked to perform other work-related duties including, but not limited to, cross training in other positions in the department
Regular, predictable attendance
Follows and demonstrates the KFB Guiding Principles: Champion People – we are committed to maximize each person’s ability to make a positive impact. Connectivity – we are committed to enable and foster collaboration to achieve the best collective results. Operational Excellence – we are committed to effective and efficient processes to deliver optimal performance and drive sustainability. Customer Service – we are committed to make exceptional customer experience our top priority
Participates in cross functional training related to all critical functions and tasks of the team
Assists teammates within Policy Services as needed
Qualification
Required
Review, analyze, and process policy changes, reinstatements and cancellations using PolicyCenter and BillingCenter systems
Assist Agency and State Office personnel in investigating questions
Champion people by pursuing the growth and success of every member of the team
Ensure operational excellence by obtaining accurate and complete information prior to processing and entering all information correctly
Supports the strategic mission of the PARM department as it relates to goals for the organization
Researches, modifies, and/or submits PolicyCenter transactions created at county offices that require manual intervention
Researches payments and bills in BillingCenter and makes adjustments, as necessary
Gathers information missing from policy transactions by consulting with agents and/or underwriters
Shares pertinent information with team members in a timely manner
Submits policy transactions requested by Underwriting and initiates manual letters as needed
Fields membership, policy and billing-related questions from Agency and State Office Personnel
Reverses payments returned by financial institutions
Performs exception handling related to payment adjustments requested by Agency and State Office personnel
Researches and processes tier reviews to ensure that tier overrides meet underwriting guidelines
Analyzes and corrects errors generated in the nightly batch cycle
Addresses various, assigned reports according to established procedures
Regular, predictable attendance
Follows and demonstrates the KFB Guiding Principles: Champion People, Connectivity, Operational Excellence, Customer Service
Participates in cross functional training related to all critical functions and tasks of the team
Assists teammates within Policy Services as needed
Physical demands: Normal vision/hearing with or without correction; sitting
Mental demands: Prolonged concentration; analytical reasoning; ability to work under pressure and on own initiative
Environmental factors: Standard office lighting, temperature, and noise
Equipment: Laptop; telephone; printer/copier/scanner
Strong attention to detail and accuracy
Demonstrate professionalism and courtesy to teammates, other departments, and vendors
Exhibit positivity and willingness to collaborate with others in a team environment
Aptitude to take initiative to ensure work is completed within the service level agreements
Ability to learn new tasks quickly with flexibility to adjust to a fast-paced, changing environment which may require reprioritization when the need arises
Self-motivated with a willingness to ask questions when necessary
Excellent organizational skills and strong attention to accuracy to maintain the flow of production tasks
Excellent verbal and written communication skills
Excellent listening skills
Preferred
Bachelor's degree preferred or equivalent education or experience
Experience with Microsoft Office products preferred
Knowledge of Guidewire systems, including PolicyCenter and BillingCenter, preferred
Company
Kentucky Farm Bureau Insurance
Kentucky Farm Bureau Insurance is an property and casualty insurer.
Founded in 1943
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John Sparrow
CEO and Executive Vice President
Recent News
Lane Report | Kentucky Business & Economic News
2025-07-28
Company data provided by crunchbase