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Roche Bros. Supermarkets · 3 months ago

Temporary Catering Manager

US-MA-Needham

Full-time

Onsite

Mid Level

$21.70/hr - $28.20/hr

Roche Bros. Supermarkets is a company focused on providing excellent customer service in the catering domain. They are seeking a Temporary Catering Manager to lead the Catering Department, ensuring effective communication, training staff, and managing schedules to enhance the customer catering experience.

CateringFood and BeverageRecipes

Responsibilities

Facilitating effective communication between all departments in order to provide the best catering experience for the customer

Must have pleasant phone manners, and be sales motivated

Must effectively lead the Catering Department by training all Catering Clerks/Drivers about job operations, product knowledge, sales skills, and providing the best customer service in the industry

Able to create efficient department schedules on the company’s workforce management software that aligns with payroll budgets

Is an effective communicator and can develop organized plans alongside Store Management during peak times such as the holidays

Understands the importance of maintaining a clean environment, including the catering desk, storage areas, and vehicles

Must be able to perform all aspects of the department such as sales calls, sales meetings, catering management software, troubleshooting, driving/delivery, and working the sales desk

Greet, assist and thank all customers in a prompt, courteous, friendly and business-like manner

Commit to the “Golden Rule” and work with other associated to build a strong catering team

Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO)

Go out of your way to satisfy any request for assistance; phone sales and in store sales, sales follow up, thank you cards, and phone calls

Order coordination at store level for customer pick up

Communicate to customers about delivery schedule changes in a timely fashion and email all customer invoices daily

Handle various sales and service functions at the catering desk

Computer order entry and processing

Making Department Schedule/ meeting payroll budgets

Delivery scheduling and delivery driver coordination

Coordination of outsourced vendors (service/equipment rentals)

Maintaining daily equipment log with scheduled recovery

Reviewing Catering Vehicle Inspection Log weekly

In charge of checking daily orders for proper pricing

Review unpaid orders/Q Buster reports to ensure all orders are paid

Generate Next Day Order Report daily with department managers

Work order coordination for department managers

Ensure company standards of safety, proper food handling practices, sanitation, temperature logs and productivity are achieved

Ordering all supplies for catering

Communicate to Store Manager any customer issues or concerns

Required to assist other stores when needed

Be safety conscious and correct any unsafe conditions you observe

Practice the “Cleaner’s Creed” and proper sanitation procedures

Maintain a neat personal appearance including proper uniform

Keep sales and work area swept clean, orderly, and free from safety hazards; report hazards to management

Exercise proper safety practices when lifting or moving product or using equipment

Present favorable impression in dress, personal hygiene, and a business attitude and professional image at all times

Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement

May be required to attend Food Shows and large Catering Functions

May be required to deliver catering orders if driver is unavailable

Other duties as assigned by management

Qualification

Catering managementSales skillsCustomer serviceWorkforce management softwareComputer order entryPleasant phone mannersEffective communicationTeam orientedOrganizational skills