NWN · 1 month ago
Service Delivery Leader
US-
Full-time
Hybrid
Mid, Senior Level
3+ years expNWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. The Service Delivery Leader will provide guidance through the implementation milestones of various vendor designs, ensuring effective communication and fulfillment of customer requirements while managing internal business needs.
ConsultingSoftware
Responsibilities
Provide support to the provisioning team to accurately implement customer applications. Set goals for the team while improving the daily order process
Act as a mentor for the Service Delivery/Carrier Telecom Teams and resolve issues escalated from them
Manage the team’s successful interface with vendors to ensure timely and accurate completion of new installations, including resolution of design issues and vendor delays
Develop a thorough understanding of the individual vendors’ processes and procedures and define the requirements for delivery intervals
Report implementation activity status to internal customers, ensuring that operational systems are updated accurately and promptly
Develop processes within the team and cross-functionally for prompt response and resolution of issues
Foster a strong working relationship with vendors and all internal departments
Process all post-installation issues, i.e., customer disconnect requests and MACs
Qualification
Required
Bachelor's Degree preferred or a minimum of 3-5 years of experience in a similar service delivery position
Flexible demeanor with the fortitude to manage multiple tasks in a fast-paced, dynamic environment while meeting critical deadlines
Must possess strong communication and interpersonal skills, including the ability to interface with multiple organizations and management levels
Demonstrate troubleshooting, problem-solving, and analytical skills when managing their workload
Ability to work independently as well as in a team environment
Proficient knowledge of Microsoft Office, ServiceNow, NetSuite, and/or BluLogix
Benefits
Medical, dental, and vision plans
Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
Income protection through disability and life insurance
401(k) with company match
Unlimited PTO
Paid company holidays
Hybrid/remote work
Paid bonding leave for eligible employees
Employee discounts
Access to our Employee Assistance Program (EAP)
Accident, critical illness, long-term care, and hospital indemnity coverages
Legal and identity theft protection
Pet insurance
Supplemental life insurances
Referral bonuses
Charitable donation matching
Allowances for eligible roles
Company
NWN
NWN delivers AI-powered technology solutions for the modern workplace.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
New State Capital Partners
2015-10-19Private Equity
Leadership Team
Jim Sullivan
President & CEO
Noah Asher
Chief Financial Officer
Recent News
2025-04-22
2024-05-31
Company data provided by crunchbase