Spirit Halloween · 1 month ago
Lead, POS
US-NJ-Egg Harbor Township
Full-time
Onsite
Entry, Mid Level
$24/hr - $26.50/hr
2+ years expSpirit Halloween is a company focused on providing fun and creating a great workplace environment. The POS Team Lead is responsible for organizing and directing the daily activities of POS Associates, providing technical assistance, troubleshooting issues, and supporting the training and development of new hires.
Retail
Responsibilities
Perform all duties of a POS Associate, including initial problem identification and supporting field emergencies after business hours (e.g., Store Maintenance, Asset Management, Operational issues) by placing service calls to appropriate contractors or escalating issues as necessary
Troubleshoot and repair various hardware equipment, such as PCs, laser printers, receipt printers, cash drawers, barcode scanners, and portable data terminals
Support and monitor the installation and performance of store WAN equipment
Lead and assist in escalated store communications and troubleshooting complex situations with POS Helpdesk Associates
Serve as the primary supporter in training new POS helpdesk hires; provide instruction, support, and confirmation of appropriate escalation paths for First Level Associates
Create and manage the weekly schedule, ensuring coverage for all shifts
Ensure that tasks are completed and all problems are attended to in the Supervisor’s absence
Write, update, and review relevant documentation for departmental use, such as training and resource materials, ensuring technical accuracy and consistent presentation
Perform operational functions of polling store data, including scheduling, monitoring, and controlling the processing, transmission, and retrieval of store data
Maintain effective shift communication among all team leads, ensuring current information is exchanged between shifts
Schedule will be flexible: must be able to work weekends or extended hours
Qualification
Required
Associate's degree (A.A.) or equivalent from a two-year college or technical school; or two to four years of related experience and/or training; or an equivalent combination of education and experience
Proficiency with Call Logging Software, Cloud-Based Management Software, Spreadsheet, and Word Processing software (including Microsoft Office)
Knowledge of LAN technologies, including routers, firewalls, VPN, TCP/IP, VOIP, DHCP, and DNS
Hands-on experience diagnosing problems with PC hardware
Superior troubleshooting skills and the ability to learn quickly
Excellent telephone etiquette and the ability to communicate technical information clearly to non-technical users
Ability to interact effectively with all levels of associates and outside vendors
Demonstrated leadership and training capabilities
Strong positive attitude, people-oriented, and willingness to assume responsibility
Ability to work under pressure and work extra hours as required
Routine physical activity including standing, walking, bending, and reaching overhead
Ability to occasionally lift or carry up to 25 lbs
Regular use of hands for handling materials; clear verbal communication (talking/hearing) required
Visual abilities include close and distance vision, color and peripheral vision, depth perception, and focus adjustment
Benefits
Flexible work environment
Career advancement
Competitive base salary
Bonus opportunity
Vacation, Personal, Sick and Holiday pay
Medical, Dental, Vision, Disability, Life and AD&D insurance
401k with a company match
30% merchandise discount
Company
Spirit Halloween
Spirit Halloween is an seasonal Halloween retailer
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2007-08-21Acquired
Leadership Team
Holly Rawlinson
GM Partnerships, Licensing and Wholesale, Spirit Halloween and Spencer Gifts
Recent News
NPR Topics: Business
2025-11-01
Company data provided by crunchbase