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CM Truck Beds · 2 days ago

Technical Support & Training Specialist

Kingston, OK

Full-time

Hybrid

Mid Level

3+ years exp

CM Truck Beds is looking for a Technical Support & Training Specialist who is knowledgeable about trucks and equipment. This role involves providing technical assistance, troubleshooting equipment issues, and leading training sessions to ensure effective use of their products.

AutomotiveIndustrialManufacturing

Responsibilities

Provide technical support to customers, dealers, and internal teams via phone, email, and in person

Diagnose and resolve equipment issues, including mechanical, hydraulic, and electrical systems

Develop, update, and deliver training programs (classroom, hands-on, and virtual) for technicians, customers, and sales staff

Create and maintain technical documentation, manuals, troubleshooting guides, and training materials

Support field service activities, including product launches, warranty issues, and equipment demonstrations

Collaborate with Engineering, Product Management, and Quality teams to communicate recurring issues and recommend improvements

Track and report common technical challenges and training needs

Ensure compliance with safety standards and company policies during all training and support activities

Qualification

Mechanical troubleshootingElectrical troubleshootingTraining program developmentCustomer support experienceTechnical documentation creationHands-on technical expertiseCommunication skillsPresentation skillsProblem-solving abilityInterpersonal skills

Required

Associate or Bachelor's degree in Engineering Technology, Automotive/Truck Equipment, or related field (or equivalent experience)

3+ years of experience in technical support, field service, or equipment training—preferably with truck bodies, cranes, hydraulics, or related equipment

Strong mechanical and electrical troubleshooting skills

Excellent communication and presentation abilities

Proficiency in creating training materials (PowerPoint, manuals, videos)

Ability to travel up to 30-40% to customer and dealer sites