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Fresenius Medical Care · 3 days ago

Client Success Manager

Plano, TX

Full-time

Hybrid

Senior Level

5+ years exp

Fresenius Medical Care is seeking a Client Success Manager to join their Revenue Cycle Management Enterprise team. This role involves managing relationships with physician practice partners, analyzing performance metrics, and ensuring operational excellence to drive financial results.

BiotechnologyHealth CareMedical Device

Responsibilities

Serves as the key point of contact and relationship manager for Revenue Cycle Management and Physician Practice partners, being responsible for managing all aspects of the business relationship with the customer

Monitors key performance indicators (KPIs). Analyzes prepares and delivers productivity and financial reports, recommending process improvements

Regularly conducts client meetings to review accounts receivable performance, payer issues and KPI trends, client's business strategies, and cash flow forecast. Discussions and recommendations are expected to take into consideration internal operations, local and national issues, and trends as they affect the client and other issues as needed

Ensures the appropriate and timely preparation, analysis, and presentation of all Client Management deliverables (including A/R measurement statistics and payer trends, fee schedules, ad hoc financial reports) ensuring their relevancy, accuracy, and overall quality, driving cash flow and timely issue resolution. This will require interaction with clinical and revenue cycle operations management

Develops and maintains positive client relations and coordinates with various functions within the company to ensure client requests are handled appropriately

Presents and participates at meetings with internal and external representatives

Frequently interacts with internal and external stakeholders to facilitate the decision making and problem-solving activities to ensure positive impact on physician practice partnerships

Works with key stakeholders to assess impacts of change to systems or processes

Drives the identification of ongoing ideas and solutions to ensure alignment of practices and revenue cycle management operations

Builds and fosters relationships between Fresenius teams and Practice leadership and staff

Assists in the development and implementation of short- and long-term objective with direct responsibility for results, including revenue, methods and operational functions

Assists with development of policies, procedures and processes within assigned function, interpreting and recommending change to policies and procedures that effect immediate organization(s)

Technically proficient in Physician Practice operations and serve as subject matter expertise within this area

Manages key projects and identifies resources to meet schedules and goals

Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers

Provide leadership, coaching and development plans for all direct reports to maintain an engaged, meet schedules, resolve technical issues, and develop productive workforce, partnering with Human Resources on employee matters, including disciplinary action and termination

Assist with various projects and other duties as assigned

Qualification

Revenue Cycle ManagementClient/Customer ServiceAnalysisPhysician Practice OperationsProject/Program ManagementMicrosoft ExcelAnalytical SkillsMicrosoft PowerPointCommunication SkillsOrganizational Skills