Razorfish · 3 days ago
Senior Program Manager
Irving, TX
Full-time
Hybrid
Mid, Senior Level
$74K/yr - $106K/yr
3+ years expRazorfish is a leading company in the marketing industry known for its digital expertise. The Senior Program Manager will manage multiple tasks that support core business operations, ensuring client satisfaction through effective communication and organizational skills.
AdvertisingInternetSearch EngineWeb Design
Responsibilities
Documenting & Reporting T&M financials to the client:
Includes estimates, forecasts and actuals for each project
Includes three different workstreams and annual budgets ranging from $1M to $5M
Task management in rOar
Creating, activating and deactivating
Staffing management in rOar
Assesses and updates allocations according to forecasts for accurate capacity tracking
Ensure time tracking is available to all team members
Approve all time in rOar for assigned workstreams
Workfront Future State
Gather and collect requirements from both the client and internal team leads
Define a structured process for requirements
Own the training of new processes for internal team members and clients as needed
Monitor and ensure 100% training completions for required team members
Ongoing support for data hygiene within Workfront
Develop reports and dashboards as needed
General Management
Ability to produce effective reports and status to communicate progress
Knowledge of tools related to methodology, and how to access additional content (e.g. Workfront, and MS Teams)
Communication & Consulting
Understanding and ability to create messages (verbal or written) in a professional tone
Ability to articulate the actual intended message or statement
Ability to effectively communicate non-ambiguous events (e.g. Status of work)
Ability to tailor communication style to internal or external audience
Ability to set and manage workplace expectations with self and others in context of the organization
Ability to implement workplace expectations for ‘self’ (individual)
Ability to be prepared to collaborate, deliver value and get one’s work done and to expectations
Ability to self-manage career growth, including goal setting and growth conversations
Ability to meet with career manager on a regular basis to discuss opportunities for improvement and development
Ability to provide and receive feedback openly
Ability to hold others accountable for meeting workplace expectations for ‘organization’
Ability to set the expectations with team members for Client discretion, time and attendance, OOTO communication and coverage
Ability to ask for and receive feedback
Team Management
Knowledge of how to frame or focus a problem
Ability to enable others to act by encouraging collaboration tools and techniques
Team Leadership
Strategic Leadership
Ability to engage the team in a collaborative manner
Coaching
Strong team player, ability to assist with facilitating teams
Ensures that ground level team communication happens
Ability to deal with staffing challenges
Knowledge of and ability to apply different facilitation styles based on different learning styles and personalities usually found within a team
Ability to understand the emotional and physical effects of feedback conversations
Ability to articulate the challenges associated in providing feedback
Ensures that feedback conversations happen at the appropriate time and place
Ability to understand the art of giving feedback - Why, What, When and How
Ability to listen and put things in perspective (Active Listening)
Ability to focus on the core issue
Ability to structure the feedback in a dispassionate way
Ability to approach any topic honestly and openly
Ability to deliver feedback professionally and neutrally
Conflict Resolution
Ability to recognize that conflict is occurring and bring to the Project Manager's attention
Client Exposure
Client Management
Ability to support communication of planning outputs to lower level clients
Ability to work with client contacts on logistical matters
Relationship Management
Works with day to day client contacts to establish and articulate project tracking and administrative processes
Responsible for communicating relevant project information to the internal leads
Knowledge of the importance of defining a structured process for engaging with Clients and Stakeholders
Knowledge of identifying Stakeholders, including classifying Stakeholders by their power and interest
Knowledge of planning Stakeholder management
Knowledge of the escalation hierarchy
Knowledge of Stakeholder management processes
Ability to participate in and support the management of Stakeholder relationship but does not independently lead it
Ability to (with guidance) develop working relationships with select members of the business Stakeholders
Ability to re-negotiate expectations when they are misaligned
Qualification
Required
3+ years of experience
Bachelors degree or equivalent work experience
Ability to capture white boarded or facilitated sections of requirements and document into actionable implementations within Workfront according to the Creative End to End Workflow
Expertise in Workfront and ability to train team members as well as clients onto the process using the new tool(s)
Benefits
Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
Matching Gifts programs
Flexible working arrangements
'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Business Resource Groups that support multiple affinities and alliances
Company
Razorfish
Hi there! We’re Razorfish. We see consumers as more than just metrics. We see them as people – wonderful, complex, interesting people.
1001-5000 employees
H1B Sponsorship
Razorfish has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (5)
Funding
Current Stage
Late StageLeadership Team
Josh Campo
CEO
David Hawes
SVP, Executive Client Partner
Company data provided by crunchbase