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Nation Safe Drivers · 1 day ago

Roadside Specialist

Boca Raton, FL 33487

Full-time

Onsite

New Grad, Entry Level

Nation Safe Drivers is a company that provides roadside assistance services. They are seeking a Dispatch Specialist who will assist customers in need of roadside assistance by managing service providers and ensuring exceptional customer service in a fast-paced environment.

Insurance

Responsibilities

Dispatches roadside assistance requests in a timely manner to service providers using a variety of communication channels

Communicate with service providers the pertinent information needed to provide timely assistance

Answering inbound phone calls, providing exceptional customer service to clients and customers

Communicate to the customer via outbound calls when necessary to provide and/or resolve logistical issues or provide status updates

Effectively uses computer systems for tracking, information gathering, and/or troubleshooting

Escalates service issues, concerns, complaints and incorrectly created calls

Effectively manage time pertaining to call metrics, breaks and lunches

Meet daily and monthly performance objectives as outlined in our Standard Operating Procedure

Ensure you are at your desk, ready and in available status at the start of your shift

Ensure calls are properly documented

Track and email excessive cost to assigned supervisor

Clearly communicate service delays or delays in completing your work to your supervisor

Qualification

Customer serviceComputer skillsCommunication skillsMicrosoft OfficeWeb based applicationsAnalytic skillsMulti-taskingInterpersonal skillsAttention to detail