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FUJIFILM Holdings America Corporation · 3 months ago

Technical Field Support Engineer III - Europe

US-NH-Lebanon

Full-time

Hybrid

Senior Level

6+ years exp

FUJIFILM Dimatix Inc. is a recognized leader in the manufacturing and design of durable and productive drop-on-demand inkjet printheads. The Technical Field Support Engineer III provides field technical support for key accounts, solving problems and leading application development activities while coordinating training for customer personnel.

Artificial Intelligence (AI)Machine LearningMotion CapturePhotographyPrinting

Responsibilities

Maintains productive and positive technical support relationship with the top tier set of strategic / key customers

Works as a team with Dimatix Sales and Business Development to provide primary layer of customer interaction

Delivers a timely response to customer inquiries; follows through on all tasks and action items

Conducts customer trainings, both on-site and at Dimatix facilities as required

Assists in the development of technical support documentation, training literature, and programs

Creatively analyzes complex, vague, and difficult customer problems; arrives at logical conclusions or hypotheses

Works closely with global Customer Support colleagues through the global escalation process to engage Engineering and other analytic resources for customer case resolution support

Communicates with other Dimatix departments as necessary and appropriate to respond to customer inquiries

Provides support to Engineering and Business Development through defined feedback channels to ensure customer product requirements are known and met

Participates in and/or leads teams for product specific problems and development opportunities

Prepares Trip Reports on the status of customer products, issues, and opportunities for each customer visit

Extensively travels to customer sites and Dimatix facilities, occasionally on short notice

Travels to exhibitions and provides support on product demonstrations, etc

Regularly trains in Dimatix-NH to stay current with new products, processes, applications, technology, etc

Provides input to product planning and upgrade activities

Performs all required administrative work on-time and accurately: time sheets; expense reports; trip reports; etc

Qualification

Digital printing technologyCustomer support experienceTechnical trainingProblem-solving skillsCollaboration skillsMath skillsField service supportDimatix product knowledgeChemistry knowledgeFluid physics knowledgeCommunication

Required

Excellent customer interaction skills

Bachelor Degree and with a minimum of 6 years of related experience; or 5 years and a Master's degree; or a PhD with 3 years' experience

Expert level understanding of digital printing technology

Advanced reasoning skills to analyze and solve customer problems

Ability to work collaboratively across many functional departments

Excellent written, verbal and presentation skills; command of the English language

Strong math and computational skills

Minimum 5 years of customer support experience, including 3 years of field service support

Ability to educate customers on systems and trouble shoot problems

Preferred

Expert level understanding of Dimatix products and their applications

High level knowledge of chemistry, EE/SW or fluid physics

Benefits

Competitive wages

A generous benefits package

A friendly, dynamic working environment

Company

FUJIFILM Holdings America Corporation

For over 90 years, Fujifilm has found #ValueFromInnovation through expanding its portfolio to represent a broad spectrum of industries including medical and life sciences, electronic, chemical, graphic arts, information systems, industrial products, broadcast, data storage, and photography.

Founded in 1984

Valhalla, New York, USA

10001+ employees