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Inside Higher Ed · 1 week ago

Technology Services Desk Manager - Grinnell, IA

Grinnell, IA

Full-time

Onsite

Mid, Senior Level

Inside Higher Ed is seeking a Technology Services Desk Manager for Grinnell College. This pivotal role involves supervising the Technology Service Desk Specialists and providing technical guidance to various stakeholders while ensuring operational needs are met.

Digital MediaEducationHigher EducationJournalismRecruiting

Responsibilities

Manage the day-to-day activities of the Technology Service Desk Specialist team

Recruit, hire, manage and mentor full-time staff and student employees

Work with the lifecycle upgrades of campus computers, ordering and deployment

Maintenance of ITS requests including receiving, documenting, prioritizing, actively resolving or escalating

Provide support to college constituents for campus computers, audio-visual hardware, operating systems, applications via remote access tools, phone, e-mail and in-person visits

Qualification

Technical SupportTeam ManagementRecruitmentComputer MaintenanceMentoring

Required

Supervise an engaged team of Technology Service Desk Specialists

Manage the day-to-day activities of the Technology Service Desk Specialist team

Recruit, hire, manage and mentor full-time staff and student employees

Work with the lifecycle upgrades of campus computers, ordering and deployment

Maintenance of ITS requests including receiving, documenting, prioritizing, actively resolving or escalating

Provide support to college constituents for campus computers, audio-visual hardware, operating systems, applications via remote access tools, phone, e-mail and in-person visits