Anthropologie Weddings ยท 3 months ago
Urban Outfitters Customer Strategy and Experience Manager
US-PA-Philadelphia
Full-time
Onsite
Senior Level
5+ years expAnthropologie Weddings is a part of Urban Outfitters, and they are seeking a Customer Strategy and Experience Manager. This role focuses on developing and executing retail customer experiences that resonate with Gen Z, driving engagement and satisfaction through effective customer journey management.
E-CommerceFashionRetailWedding
Responsibilities
Partner with senior leaders to execute omni-channel customer strategies that align with business goals and Gen Z values
Research and collect data to understand our customer needs, preferences, and behaviors
Collaborate across teams (Digital, Retail, Marketing) to ensure strategies are aligned and actionable
Support the planning and execution of customer activation events and campaigns
Partner cross-functionally to deliver memorable, brand-right experiences
Measure activation impact and provide recommendations for optimization
Help document and implement standardized processes for consistency in customer engagement and resolution
Manage projects that enhance the in-store and digital customer experience
Partner with the retail team to drive consistency and improve service across locations
Monitor and share customer sentiment and feedback
Translate quantitative and qualitative insights into clear, actionable recommendations
Contribute to the development of training resources to improve frontline interactions
Qualification
Required
5+ years of experience in retail customer experience management, digital marketing, or retail operations
Detail oriented
Organized
Strong problem-solving skills
Passion for customer advocacy
Ability to transform customer insights into actionable strategies
Experience and success in managing corporate projects that impact the customer journey
Proficiency in bringing novel brand experiences to life from ideation stage
Proficiency in tracking performance, measuring success, and adjusting strategies based on data-driven insights
Positive, professional, and timely communication with teams, supporting departments, vendors, and suppliers
Clearly and confidently express ideas, needs, and boundaries in a respectful manner
Proactively plans and controls time to efficiently deliver team priorities and meet deadlines
Focus on and manage the small details of a task or project to consistently produce high-quality work
Take responsibility for the outcomes of your work and the decisions that lead to those outcomes. Hold yourself accountable
Commitment to fostering diversity and inclusion within the workplace
Benefits
Medical
Dental
Vision
PTO
Generous employee discounts
Retirement savings
Much more
Company
Anthropologie Weddings
A wedding destination, exclusively from Anthropologie Anthropologie Weddings is a destination for the bride in search of uniquely beautiful ways to celebrate a uniquely beautiful love story.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase