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Senior Helpers · 3 days ago

Office Assistant

Warrenton, VA

Part-time

Onsite

New Grad, Entry Level

$16/hr - $18/hr

Senior Helpers of Warrenton is a provider of in-home care for seniors, seeking a compassionate Office Assistant to join their team. The role involves greeting clients, maintaining a professional front desk environment, and assisting with scheduling and client communications.

Health Care

Responsibilities

Greeting clients and ensuring they feel welcomed and comfortable

Maintaining the front desk area to ensure a tidy and professional environment

Staying calm under pressure and addressing client concerns as they arise

Professionally respond to incoming calls, emails, and messages from clients regarding our home care services

Provide accurate information about services, pricing, and procedures, addressing any questions or concerns

Assist with scheduling appointments, coordinating caregiver shifts, and managing any changes or cancellations

Assist with the caregivers and office staff recruitment process and paperwork

Handle and resolve client complaints and issues promptly and professionally, ensuring client satisfaction

Maintain accurate records of caregiver interactions, requests, and feedback from clients

Work closely with care coordinators, caregivers, and other team members to ensure seamless service delivery and effectively address client needs

Conduct follow-up calls to ensure client satisfaction and gather feedback for continuous improvement

Prepare and process necessary documentation, including service agreements and care plans

Adhere to company policies, procedures, and regulatory requirements related to home care services

Qualification

Home care experienceCustomer service experienceMicrosoft WordMicrosoft ExcelPhone systems familiarityProblem-solving skillsConflict-resolution skillsDiscretionVerbal communicationWritten communicationOrganizational skills