SERVPRO®️ Team JRF · 3 days ago
Restoration and Mitigation Production Manager
Salem, MA
Full-time
Onsite
Senior Level
$80K/yr - $90K/yr
5+ years expSERVPRO Team JRF is hiring an experienced Restoration & Mitigation Production Manager to lead our field teams across MA & NH. This is a hands-on leadership role focused on speed, quality, safety, customer experience, and developing great technicians.
Consumer Services
Responsibilities
Lead day-to-day mitigation production across multiple job sites (water, fire/smoke, mold, disaster events)
Build, train, and retain a high-performing field team (technicians, crew chiefs/leads; plus temps during surge/storm events)
Ensure jobs are executed to SERVPRO/IICRC standards for quality, documentation, and safety
Drive excellent customer/client communication and job-site professionalism
Coordinate daily scheduling/dispatch with office and project managers to maximize efficiency and response time
Maintain readiness: equipment condition, warehouse organization, inventory levels, and vehicle readiness
Coach performance: field visits, job checks, ride-alongs, biweekly 1:1s, training plans, and career paths
Qualification
Required
3+ years of restoration/mitigation industry experience (REQUIRED) – water/fire/mold
5+ years of people leadership / management experience
IICRC certifications: WRT and ASD required (Master designation a plus)
Proven ability to build and lead teams (training, accountability, performance management)
Strong operational discipline: scheduling, job quality control, safety, documentation, and equipment readiness
Comfortable working in the field daily (goal: significant time on job sites)
Solid computer skills and comfort with industry systems/training platforms (ex: LMS; job documentation systems)
Preferred
Bachelor's degree
Experience leading storm response / surge staffing
Track record developing technicians into crew chiefs/leads
Benefits
401(k)
401(k) matching
Bonus based on performance
Company car
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Health / Vision / Dental paid 100% by company
401(k) match + profit sharing
Company vehicle
Professional development and certification support
And more
Company
SERVPRO®️ Team JRF
SERVPRO of Salem/Peabody/Marblehead has been helping customers on the Northshore since 1998.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase