OHSU School of Dentistry · 3 months ago
Expeditor (Administrative Assistant)
US-OR-Portland
Full-time
Onsite
Entry Level
$23.63/hr - $31.98/hr
1+ years expOHSU School of Dentistry is Oregon’s only public academic health center, providing a range of healthcare services and education. The Expeditor role involves providing administrative and dispatching support to the Environmental Services Department, including managing communication and coordinating cleaning requests.
Higher Education
Responsibilities
Answering and dispatching all EVS 24/hr pager requests
Assists with dispatching EVS techs where needed
Manages heavy call volume through the shift
Familiar with numerous guidelines, instructions, regulations, manuals and procedures
Must work with multiple supervisors and admin staff on multiple shifts
Must be able to communicate in a manner which conveys a level of graciousness and professionalism representing the EVS department
Communicate in person and over the phone with a wide variety of individuals including employees, patients, patient family members and disgruntled staff members
Defuse upset persons using good communication skills
Must communicate effectively with Mission Control team
Attends Mission Control Huddle
Maintains a working knowledge of the hospital bed tracking system (Epic) and notifies supervisors of issues, tracks and sends information for breaks and lunch times of EVS staff
Uses epic to manage bedflow to assign beds, page EVS techs and monitor delayed breaks and lunches
Maintains a working knowledge of GE Tiles and reports response times to supervisors
Uses GE tile to manage bedflow and bed prioritization
Uses GE tile to monitor and report to supervisors on delayed transit times, and delayed cleaning times
Daily Reporting out to EVS leadership using EVS Expeditor Worksheet
Able to work independently, using judgment to make decisions or select a course of action based on OHSU policies, and procedures within the department operations
Uses Epic software to pull reports and extract data
The data is then manipulated and put into Excel spreadsheets to manage response, clean, room turn times and break and meal times
Uses GE Tile software to pull reports and extract data
Creates and maintains routine spreadsheets, track various EVS projects
Create or revise evs procedures to improve and expedite work flow
Create spreadsheets using data from Epic for reporting purposes
Assist staff compliance to the standard work by monitoring and reporting to supervisors
Submit work orders for maintenance repairs as needed
Demonstrated ability to manage sensitive information regarding employees and patients at OHSU
Other duties and responsibilities as assigned
Qualification
Required
Two years of general office or secretarial experience; OR
An Associate's degree or certificate in office occupations or office technology and one year of general office or secretarial experience; OR
A Bachelor's degree and one year of general office or secretarial experience; OR
An equivalent combination of training and experience
Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience
Bachelors Degree
1 years EVS Technician experience
1 year Lead worker experience
2-3 years use of a computer in a workplace setting
6 months-1 year Epic Experience
Knowledge of Microsoft Office programs
Must demonstrate regular attendance by coming to work on scheduled working days
Must be able to work independently and get along with all staff, visitors and patients
Company
OHSU School of Dentistry
The School of Dentistry shares the mission of the Oregon Health & Science University to provide educational programs, basic and clinical research, and high-quality care and community programs.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase