Client Service Coordinator jobs in United States
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EMCOR Group, Inc. · 1 month ago

Client Service Coordinator

EMCOR Group, Inc. is a leading provider of mechanical and electrical construction and facilities services. The Client Service Coordinator at Miller Electric Company is responsible for overseeing clients' requests for maintenance-type projects and services while ensuring compliance with service level agreements and fostering positive client relationships.

ConstructionHardware

Responsibilities

Build and maintain positive working relationships with clients and their facility managers
Use various applications to receive, process, and oversee clients’ requests for service
Ensure compliance with internal and external SLAs
Routinely communicate and coordinate with clients and internal employees regarding service updates and scheduling
Compile data for department analysis and development
Partnership with all internal markets and offices to debrief on staffing shortages, client satisfaction, and department improvement and business development opportunities

Qualification

Customer serviceCRM platformsMulti-taskingCommunication skillsAttention to detail

Required

High school diploma
Excellent personal interaction and communication skills
Proficient in multi-tasking, prioritization, and organization
Ability to maintain a high level of trust and confidentiality with sensitive items
Positive attitude and the ability to work with and learn from others
Dedication to delivering quality customer service
Computer skills to include: word processing and spreadsheet applications
Excellent attention to detail

Preferred

Experience working with strict deadlines and high volume
Experience working in a customer service environment
Experience using CRM platforms such as Salesforce and Corrigo

Benefits

Medical, Dental, and Prescription Drug Insurance (100% of the premium covered by Miller Electric)
401k with company matching
Life Insurance
Accidental Death & Dismemberment Insurance
Short & Long-Term Disability Insurance
Flexible Spending Accounts
Paid Vacation & Holidays
Tuition Reimbursement Program
Wellness Program

Company

EMCOR Group, Inc.

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A Fortune 500® company and a member of the S&P 500, EMCOR Group, Inc.

Funding

Current Stage
Public Company
Total Funding
unknown
1996-01-05IPO

Leadership Team

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Anthony Guzzi
President and CEO
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David Copley
VP Safety & Quality Management
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Company data provided by crunchbase