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Robert Half · 6 days ago

Consumer Loan Servicing Specialist: II (Intermediate)

Midland, MI

Full-time

Onsite

Entry, Mid Level

$19/hr - $22/hr

2+ years exp

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a detail-oriented Commercial Loan Service Specialist to support the Paid and Hazard Insurance function, ensuring accurate collateral release and effective monitoring of hazard insurance on loan collateral.

ConsultingHuman ResourcesRecruitingSecurity

No H1B

Responsibilities

Analyze collateral documentation to ensure alignment with the credit approval system for partial releases

Update and maintain our AFSVision system, including adding, updating, and releasing collateral records as appropriate

Collaborate with business segments to track, gather, or clarify missing/insufficient documentation and loan statuses

Release lien positions through proper filing or recording of documents (e.g., UCC, mortgage titles)

Monitor reports to identify and resolve data discrepancies

Manage incoming loan documentation workflow, ensuring adherence to Service Level Agreements (SLAs)

Conduct quality reviews of team output to ensure compliance and accuracy

Mail out original loan documents as needed

Perform STRs (Suspicious Transaction Reports) and business entity searches

Qualification

Collateral ManagementLoan AdministrationSLA ManagementMicrosoft ExcelMicrosoft WordCommunicationCustomer ServiceFilingAnalytical SkillsOrganizationDocumentationCritical ThinkingProblem-SolvingTime ManagementDetail-OrientedReliabilityFast-Paced Environment

Required

High school diploma or equivalent

Minimum 2-3 years of experience in a financial services or banking-related position

Preferred

Experience with Microsoft Excel, Word, and Access; ability to create and edit basic documents

Strong critical thinking, analytical, and problem-solving skills

Prior customer service experience is a plus

Excellent written and verbal communication abilities

Familiarity with CLOS, AFSVision and/or Velocity systems is preferred

Exceptional time management and organization skills

Detail-oriented with a focus on quality and accuracy

Demonstrated reliability and excellent attendance

Ability to excel in a fast-paced environment while meeting quality and SLA targets

Willingness to work overtime as needed

Benefits

Medical

Vision

Dental

Life and disability insurance

401(k) plan

Company

Robert Half

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Founded in 1948

Menlo Park, California, USA

10001+ employees