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Spectrum · 1 day ago

Customer Service Representative | Technical Support (Bilingual Spanish) - $20 per hour

McAllen, TX

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

0+ years exp

Spectrum is a leading provider of communication and entertainment products, and they are seeking a Customer Service Representative with a focus on Mobile Repair. In this role, you will utilize your bilingual communication and problem-solving skills to assist customers with their mobile services and ensure a best-in-class customer experience.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service

Representing a Fortune 100 company and being the voice of Spectrum

Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more

Resolving mobile customer inquiries while creating best-in-class customer experiences

Working independently in an open, friendly environment while collaborating with a supportive, energetic team

Qualification

Bilingual English/SpanishCustomer service experienceMS OfficeProblem-solvingOrganizationMulti-taskingDependableProactiveProfessionalResilientCommunicationTime managementAdaptable

Required

Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

Must be bilingual (English and Spanish)

Must have the availability to work a variety of shifts including late night/ overnight

Education: High school diploma or equivalent

Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Language: Bilingual in English/Spanish

Preferred

6+ months of customer service experience

6+ months of working with software applications

6+ months of high-volume phone experience in customer service or a call center

6+ months of working in cable operations, mobile, or telecommunications call center

Technical Skills: MS Office, computer skills, typing

Skills: Communication, organization, time management, multi-tasking, customer service

Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient

Benefits

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees