ALTA IT Services, LLC ยท 1 day ago
Business Analyst - Health Insurance ServiceNow
ALTA IT Services, LLC is a leader in delivering outsourced services and workforce solutions across North America. They are seeking a Senior Agile Business Analyst to serve as a key liaison between business stakeholders and Agile delivery teams, ensuring that evolving business needs are continuously understood and translated into actionable user stories and product features.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Interprets business needs and issues by gathering, eliciting, creating, analyzing, documenting and validating the Business areas user and/or technical (functional/non-functional) requirements
Collaborate with Product Owners and stakeholders to elicit, analyze, and refine business needs into well-defined epics, features, and user stories
Facilitate backlog grooming sessions to ensure stories are INVEST-compliant (Independent, Negotiable, Valuable, Estimable, Small, Testable)
Define acceptance criteria and ensure traceability of requirements throughout the Agile lifecycle
Participates in the tracking and management of open issues and assists in planning for resolution
Participates in development sessions and design reviews in order to ensure design meets user requirements
Responsible for the overall success of user acceptance testing, including documentation, verification and release
Lead User Acceptance Testing (UAT) planning and execution, ensuring alignment with sprint goals and Definition of Done
Collaborate with cross-functional teams to identify and implement process improvements that align with Agile principles
Analyze root causes of system or process issues and propose iterative solutions or enhancements
Actively participate in retrospectives to identify and act on opportunities for team and product improvement
Document test scenarios and coordinate defect triage and resolution with QA and development teams
Support end users with training and release communications
Identifies, documents and troubleshoots problems utilizing acquired experience and knowledge of the relationships in systems, software and processes
Collaborate with appropriate stakeholders to monitor, report and resolve issues
Participates in the development of solutions and workarounds that solve moderate to high complexity technical, system and/or business issues
Maintain clear and concise documentation of business processes, workflows, and system interactions using Agile-friendly formats (e.g., user story maps, process flows)
Qualification
Required
Bachelor's Degree in Business, Information Technology, Computer Science or related field. (In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience)
5+ years progressive experience in business analysis, systems analysis, testing or other analytical experience
Health insurance experience
Experience with interacting with large scrum teams
Agile experience
Hands-on experience with creating 10-15 user stories per week in JIRA
Proven ability to deliver high-quality Agile artifacts and contribute to cost-effective, value-driven solutions
Strong understanding of Agile frameworks (Scrum, Kanban, SAFe) and business analysis core competencies
Advanced proficiency in Microsoft Office and Agile tools (e.g., Jira, Confluence, Azure DevOps)
Exceptional communication, facilitation, and stakeholder engagement skills
Ability to thrive in a fast-paced, dynamic environment with shifting priorities and multiple concurrent initiatives
Benefits
Health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans
Participation in a 401(k) plan
Company
ALTA IT Services, LLC
ALTA IT Services, LLC combines experience and expertise to deliver IT talent that meets and exceeds the expectations of our clients.