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AAA Northeast · 2 days ago

Business Systems Analysis Manager

Providence, RI

Full-time

Onsite

Senior Level, Lead/Staff

$128K/yr - $157K/yr

10+ years exp

AAA Northeast is a company committed to innovation and community service, consistently recognized as a top employer in the Northeast. The Business Systems Analysis Manager will lead a team of analysts to enhance business processes through strategic IT solutions, ensuring alignment with organizational goals and delivering optimal value.

Consumer Services

H1B Sponsor Likely

Responsibilities

Provide visionary leadership to a team of IT business systems analysts, fostering a culture of team and personal development, collaboration, excellence, innovation, and continuous improvement

Mentor and develop team members, offering guidance and support to enhance their professional growth and performance in their role as BSA’s and all the associated skills

Strategically allocate resources to maximize team productivity and ensure the successful execution of projects

Conduct regular performance reviews, deliver constructive feedback and implement development plans to drive team success and advance individual team members skills and capabilities as BSA’s

Oversee the analysis of complex business processes and workflows to identify opportunities for improvement and automation

Guide the team in the elicitation, documentation, and validation of business and system requirements using advanced techniques such as detailed interviews, workshops and big room planning sessions, surveys, and analysis of existing systems

Ensure high-level business requirements are translated into detailed functional and technical specifications for IT solutions

Oversee the use of advanced tools such as process flow diagrams, data flow diagrams, and business process modeling notation (BPMN) to represent and analyze processes

Work closely with IT developers, architects, and senior stakeholders to design IT solutions that meet business requirements and strategic goals

Supervise the development of comprehensive use cases, user stories, and process diagrams to guide the development and implementation of IT systems

Ensure proposed solutions are technically feasible, scalable, and aligned with enterprise architecture standards

Lead design reviews and provide input on potential improvements and optimizations

Oversee the development and execution of comprehensive test plans to ensure IT solutions meet specified requirements and quality standards

Coordinate user acceptance testing (UAT) with business stakeholders to validate the functionality and performance of IT solutions

Ensure defects and issues are documented, tracked, and resolved in a timely manner

Ensure test cases comprehensively cover all functional and non-functional requirements

Lead the implementation and deployment of IT solutions, including system configuration, data migration, and user training

Ensure smooth transition and adoption of new systems and processes, providing ongoing support and troubleshooting

Oversee the development and maintenance of user documentation, training materials, and system procedures to support end-users

Build and maintain strong relationships with senior business stakeholders to understand their needs and to ensure that business requirements for IT initiatives are accurately captured and aligned with strategic goals, facilitating effective communication and collaboration

Act as a liaison between business users and IT teams to ensure mutual understanding and alignment

Conduct regular meetings and presentations to update stakeholders on project progress, issues, and solutions

Gather feedback from stakeholders and incorporate it into project plans and future enhancements

Oversee advanced gap analysis to identify discrepancies between current processes and desired outcomes

Supervise feasibility studies, cost-benefit analyses, and the creation of business cases to evaluate potential solutions and their impact on business operations

Analyze and interpret complex data to support decision-making and identify trends, patterns, and areas for improvement

Develop business cases and justification documents for proposed projects and initiatives

Monitor and evaluate the performance of IT systems and processes, identifying areas for continuous improvement

Stay informed on industry trends, best practices, and emerging technologies in business systems analysis and IT, ensuring the team applies these insights to enhance project outcomes and recommend innovative solutions aligned with our technology stack

Lead process improvement initiatives to enhance business operations and IT service delivery

Identify and implement best practices for business analysis and systems improvement to drive operational efficiency inside the team as well as to our stakeholders

Assess the current skill levels of team members and identify gaps or areas for improvement related to business systems analysis, technology trends, and organizational needs

Create and implement structured training plans, including both internal and external learning opportunities, to ensure the team remains proficient in the latest tools, methodologies, and best practices

Encourage a culture of continuous learning by supporting certifications, attending workshops, and participating in industry conferences

Organize regular knowledge-sharing sessions, lunch-and-learns, and peer-led workshops to disseminate new insights and reinforce critical BSA skills

Monitor and evaluate the impact of training initiatives on team performance and adjust programs as needed to maximize value

Prepare comprehensive reports, dashboards, and presentations for senior business and IT management, detailing project status, progress, and key metrics

Ensure accurate documentation of requirements and technical specifications, design specifications, test plans, and training materials

Develop and maintain a repository of business processes, requirements, and IT documentation to support ongoing projects and future initiatives

Qualification

Business Systems AnalysisRequirements GatheringStakeholder ManagementTeam LeadershipSoftware Development LifecycleTestingQAFeasibility StudiesCost-Benefit AnalysisProject ManagementContinuous ImprovementTrainingDevelopmentAnalytical SkillsCommunication SkillsProblem SolvingDocumentation SkillsCollaboration

Required

Bachelor's Degree Computer Science, Information Technology, Business Administration, or a related field

10+ years Experience as a Business Systems Analyst or in a similar role, with at least 3-5 years in a managerial or leadership position

Extensive experience in analyzing and documenting complex business processes, requirements, and system specifications

Experience with software development lifecycles, project management methodologies, and testing/QA processes

Proven experience in conducting feasibility studies, cost-benefit analyses, and creating business cases

Preferred

Master's Degree Computer Science, Information Technology, Business Administration, or a related field

CBAP (Certified Business Analysis Professional) or CCBA (Certification of Competency in Business Analysis)

Additional certifications in relevant areas (e.g., PMP, Agile)

Certifications in data analysis, process improvement (e.g., Lean Six Sigma), or related fields

Company

AAA Northeast

With a legacy deeply etched in over a century of dedicated service, AAA Northeast delivers legendary services and trusted advice, allowing members and their families to enjoy the peace of mind that membership provides.

Founded in 1900

Providence, RI, US

1001-5000 employees

http://www.aaa.com

H1B Sponsorship

AAA Northeast has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)