Fifth Third Bank ยท 3 days ago
Consumer Credit Loan Specialist
Cincinnati, OH
Full-time
Onsite
Mid Level
3+ years expFifth Third Bank is a financial institution dedicated to connecting great people to great opportunities. They are seeking a Consumer Credit Loan Specialist to perform pre-underwriting and processing duties for consumer equity and non-equity loan applications, ensuring a superior lending experience for customers through effective communication and management of the loan process.
BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
Responsibilities
Proactively contact customers to collect documents needed to underwrite application (including, but not limited to, income documentation, trust information, etc.)
Provide accurate information to the customer, explains products and policies in a clear, concise manner to ensure they understand documents needed for a lending decision
Evaluate loan documentation, review income documents, analyze data, and clear conditions per delegated authority (credit and non credit documents)
Effectively translate internal communication to customer to ensure all information is delivered professionally, accurately, and timely
Active liaison between the client, underwriting and financial center to meet all loan and customer requirements
Actively manage pipeline of consumer loan applications
Fields inbound calls from internal and external customers
Understand and review personal and business tax returns and other income documents
Understand and review vendor documents (title, appraisal, flood, verification of employment, etc.) to communicate with internal and external customers any unexpected issues or needs
Maintain high level of customer service by being proactive in communicating with borrowers and loan originators
Ownership as the escalation point for internal and external customer questions pertaining to documents needed for loan products
Ensure accurate, complete, and timely loan data on processing and underwriting system
Actively participate in ongoing efforts to continually improve customer service for internal and external customers
Support the retail business partners in connection with consumer loan applications processed in the consumer credit centers
Maintain an in-depth, expert knowledge of all equity and non-equity lending products and services as they relate to procedures, increased efficiencies and policies
Accurately enter issues into CIT so that issues can be routed appropriately, worked, tracked and resolved following standard Customer Complaint processes
Respond to complex questions and issues from banking centers regarding products, systems and/or operational procedures in the banking center
Work independently to research and resolve issues or answer questions that often involve interpretation of bank policies and procedures
Responsible for completing call tracking and support documentation as required
Act as a Trusted Advisor, proactively educating customers and bankers with each interaction
Consistently meet all quality, handle time, and aux/adherence standards
Mentor and train less experienced Loan Specialists
Assist with training and on boarding of new Loan Specialists
Serve as Consumer Lending Representative in the review of updates to existing procedure and newly developed procedures
Support Consumer Lending on departmental projects
Identify and communicate differences in regards to Regional Credit Center Operations
Work with both credit centers to ensure consistencies and similar customer experience
Understand loan policies and underwriting procedures to be able to explain cash flows, debt to incomes, and loan decisions to bankers
Responsible for subject matter expertise regarding consumer credit policy and loan documentation requirements
Respond to general inquiry emails in shared email box
Provide all services above to Fifth Third customers calling into the credit center
Perform any other duties as assigned
Qualification
Required
Minimum three (3) or more years of consumer lending experience in processing or customer service required
In-depth knowledge of loans and lending guidelines
Detailed knowledge of processing, underwriting and closing procedures
In-depth knowledge and understanding of loan application and underwriting systems
Previous experience managing a pipeline required
Proven computer skills
Demonstrated leadership and organization skills
Ability to analyze policies, procedures and guidelines in a way that maximizes productivity but protects the level of risk desired
Demonstrated teamwork and customer service skills
This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)
Benefits
Comprehensive benefits
Incentive compensation plan
Company
Fifth Third Bank
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
10001+ employees
H1B Sponsorship
Fifth Third Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
B
Bryan Preston
Chief Financial Officer
Maria Holmes
VP, Senior Manager Corporate Sponsorship
Recent News
2025-12-30
Company data provided by crunchbase