TeamLogic IT ยท 1 day ago
Level II Systems Engineer
Denver, CO
Full-time
Hybrid
Mid, Senior Level
5+ years expTeamLogic IT is a dynamic IT service provider that fosters collaboration among technicians across North America. The Level II Systems Engineer role focuses on ensuring system operation and functionality, responding to support requests, and maintaining user satisfaction through various technical duties.
Information ServicesInformation Technology
Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues
Provisioning and system setup for new hires
Prioritize incidents and service requests according to defined processes to meet defined SLAs
Use remote tools and diagnostic utilities to aid in resolving support requests
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Installing and configuring hardware and software components throughout various network infrastructure devices
Maintaining and monitoring all SOC applications for the client base to ensure all endpoints are protected
Server administration via Active Directory, File & Print services, DNS, DHCP
Network firewall and switch administration and maintenance
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Lead on management and implementation of all technology software stacks
Management and monitoring of all client Backup solutions
Establishing good relationships with all departments and colleagues
Ensuring company safety and security standards are met
Some network and server solution design and architecture
Assist with onboardings, projects, and updating documentation
Qualification
Required
College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience
Exceptional written and oral communication skills
Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, Server 2019, Server 2022, and Mac OS
Experience writing proposals for technical solutions to fulfill business needs
Strong understanding of technology and business productivity systems
Active Directory knowledge and experience
Exceptional interpersonal skills, focusing on rapport building, listening, and questioning skills
Good problem-solving skills
Excellent customer service skills
Ability to work under moderate supervision
Awesome organizational skills and a multi-tasking master
Valid Driver's License and ability to drive to customer locations when required
Preferred
Experience with UTM firewalls is a plus
Ninja RMM and Autotask PSA Experience
Sales Engineering experience is a plus
Microsoft Server certification is preferred
Microsoft Desktop operating systems certification is preferred
CompTIA Net+ and/or CompTIA Security+ certifications are preferred
Benefits
401(k) matching
Company parties
Competitive salary
Flexible schedule
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Dental insurance
Vision insurance
Flexible Scheduling / Hybrid Environment
Career Advancement Opportunities
Competitive Compensation
People First Culture
Monthly on-call stipend
Monthly home internet stipend
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase