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Infosys BPM · 1 day ago

Data Privacy Specialist

Bellevue, WA

Full-time

Onsite

Mid, Senior Level

4+ years exp

Infosys BPM Limited is a leading business process management company providing transformative services globally. The Data Privacy Specialist role involves ensuring compliance with security and privacy standards, conducting quality checks, and supporting teams in delivering high-quality service while managing escalations and stakeholder communications.

ConsultingOutsourcing

H1B Sponsor Likely

Hiring Manager

Kalyani Pradhan

Responsibilities

Deliver in accordance with the Supplier Security & Privacy Assurance (SSPA) Program Guide and all the other associated DTP’s/SOP’s/KA’s to all the requests / tickets that come to the Queue, including Escalation Triage, that this role demands to fulfill all the deliverables. Preference is to extend support across all the Queue’s when the situation requires to support on any contingency

Identify opportunities to schedule calls / meetings with Users and/or Suppliers where needed to expedite & reduce the overall delivery lead time. Involve Stakeholders where necessary

Conduct Quality Checks in accordance to the desired levels and provide refreshers to the Team where appropriate

Expert level knowledge in all the Compliance & Audit related requirements such as in DPR, INA, SAAS & PCI

Ensure to exceed / maintain the SLA’s / KPI’s set all the time

Support the Team to bring in best-in-class recommendations to create / update the DTP’s/SOP’s/KA’s where needed & appropriate

Support the Team in performing UAT, for both the External / Internal Tools and suggest for a robust tool as applicable

Qualification

Compliance & Audit knowledgeCIPPCISSP certificationProgram/Project managementCustomer Support experienceAnalytical skillsStakeholder managementUser managementInternational Team collaborationProblem-solving skills

Required

Bachelor's Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

Minimum 4 years of experience related to the job description

Expert level knowledge in all the Compliance & Audit related requirements such as in DPR, INA, SAAS & PCI

Ensure to exceed / maintain the SLA's / KPI's set all the time

Preferred

Relevant experience that includes Program/Project/Stakeholder/ User management and handling/managing large number of Escalations

Preference is to have experience in Customer Support and Ticket management field

Certification requirements (Preferable): Certified Information Privacy Professional (CIPP) or a Certified Information Systems Security Professional (CISSP)

Strong analytical skills, logical skills, reasoning skills & problem-solving skills with customer-facing

Ability to work with International Teams and support between the Teams

Company

Infosys BPM

Glassdoor3.5

Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002.

Founded in 2002

Bengaluru, Karnataka, IND

10001+ employees

https://www.infosysbpm.com

H1B Sponsorship

Infosys BPM has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (28)

2024 (38)

2023 (30)

2022 (53)

2021 (43)

2020 (60)