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Cultural Care Au Pair · 1 month ago

Customer Experience & Business Development Co-op

Two Education Circle, Cambridge, MA, 02141, US

Full-time

Onsite

New Grad

$22/hr - $22/hr

Cultural Care Au Pair is seeking a motivated and detail-oriented Customer Experience and Business Development Co-Op to temporarily join their team. This role offers a unique opportunity to gain hands-on experience in customer service, business development, market research, and event coordination while supporting Account Managers and Business Development Managers.

Health Care

Responsibilities

Assist Account Managers in developing and refining materials such as presentations, proposals, reports, and marketing collateral

Support in drafting, proofreading, and managing communication with clients, ensuring timely and professional responses to inquiries

Conduct research on industry trends and competitors to gather insights on market positioning, strengths, weaknesses, opportunities, and threats

Analyze competitor data and prepare detailed reports highlighting key findings and recommendations for strategic initiatives

Assist in identifying and implementing improvements to enhance the customer journey and experience based on feedback and data

Provide general support to Account Managers and Business Development Managers

Coordinate logistics and support for Group Leader Loyalty Events, ensuring smooth execution and positive attendee experience

Manage event-related correspondence, including invitations, confirmations, and follow-up communications

Pull, organize, and maintain data related to event participation, loyalty metrics, and feedback for reporting and analysis

Collaborate with internal teams to ensure accurate tracking and documentation of loyalty program activities

Qualification

Written communicationVerbal communicationAnalytical mindsetMicrosoft Office SuiteOrganizational skillsMultitasking abilitiesAttention to detailProblem-solving