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Radix · 3 days ago

Head of Client Success

Scottsdale, AZ

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Radix is revolutionizing the multifamily world with data transparency and market intelligence. The Head of Client Success will build and scale an organization that enhances customer adoption and retention, ensuring measurable value and long-term relationships with clients.

Business IntelligenceSoftware

Responsibilities

Build a scalable Client Success strategy that increases retention, strengthens adoption and drives net revenue expansion

Design and implement onboarding programs that accelerate time to value across client segments. Establish clear playbooks, processes and engagement paths that deliver consistent and high impact client experiences

Hire, mentor and elevate a high performing Client Success team built on ownership, accountability and proactive solutioning

Partner with Sales, Product and Marketing to ensure client insights guide product direction and go to market efforts

Create and manage client health scoring models, NPS programs and usage analytics that predict risk and identify opportunities

Drive deep client partnership by connecting their real world challenges to Radix solutions, shaping their success plans and ensuring Radix becomes an indispensable part of their decision making

Increase efficiency and visibility through strong use of Salesforce and other CS operational tools

Qualification

Client Success StrategyB2B SaaS ExperienceSalesforce ProficiencyHealth Scoring FrameworksNPS ProgramsCross-Functional InfluenceCommunicationLeadership Skills