CRRC Sifang America · 1 day ago
Field Representative
Schiller Park, IL
Full-time
Onsite
Entry, Mid Level
$60K/yr - $85K/yrCRRC Sifang America is seeking a Field Representative to assist the Site Manager in managing on-site troubleshooting and after-sales operations for the CTA7000 Railcars. The role involves coordinating with the Chicago Transit Authority and ensuring operational efficiency through effective communication and support for warranty claims management.
IndustrialManufacturingTechnical Support
Responsibilities
Excellent communication skills/abilities with the CTA, CRRC internal departments, suppliers, and support teams
Arranging After-Sales and supplier personnel to perform field service functions at the end customer’s designated locations
On-site personnel management
On-site safety management
Preparation of work schedule and work reports
Engaging in communication with internal departments and transit agency personnel, as warranted to appropriately complete daily work
Tracking and reporting discovered issues and the progress of the resolution to Management
Coordinating and supporting the end customer/client on in-process inspections and final functional inspections before delivery
Understanding and following company and industry safety rules, practices, and procedures
Traveling among all the CTA terminals to perform the work, as necessary and assigned
Able to work irregular hours if needed
Supporting the initiation, submission, and follow-up of warranty claims in collaboration with engineering and quality departments
Assisting in tracking and maintaining on-site inventory of replacement parts and equipment needed for warranty repairs and troubleshooting
Overseeing reverse logistics activities, including the receiving, return, repair, or disposal of defective or replaced components in accordance with warranty and company policies
Assisting in the coordination of logistics and documentation related to returned material authorizations (RMAs), shipping, and restocking
Other duties as assigned
Qualification
Required
Minimum of 2-year college degree in relevant discipline/study or equivalent work experiences in a relevant field
Understanding and experience working with mechanical, electrical, or similar project teams
Excellent written and verbal communication skills
Strong self-drive and learning capability
Preferred
4-year college degree in mechanical/electrical engineering, management, or a related field
Hands-on experience with the use of testing and measuring instruments such as reading different meters, sensors, oscilloscopes, etc
Ability to read and understand schematics, drawings, etc
Candidate with After-Sales experience and/or After-Sales warranty training
Experience with warranty claims processing and return logistics coordination
Familiarity with inventory management systems and spare parts control
Relevant work experience in railroad and/or transportation industry
Bilingual in English and Mandarin
Benefits
Medical
Dental
Vision
Life Insurance
401k
Company
CRRC Sifang America
CRRC Sifang America is a manufacturer of passenger rail vehicles and high-speed trains.
Founded in 2010
51-200 employees
H1B Sponsorship
CRRC Sifang America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (6)
2023 (7)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase