Merakey · 1 day ago
Technical Services Manager
Lafayette Hill, PA
Full-time
Onsite
Mid, Senior LevelMerakey is a non-profit provider of developmental, behavioral health, and education services. They are seeking a full-time Technical Services Manager to oversee the delivery of End User Support and IT operations across the organization, ensuring high levels of performance and customer satisfaction.
EducationHealth CareNon Profit
Responsibilities
Supervise and support Technical Services Analysts, ensuring efficient daily operations and resolution of critical technical issues
Oversee help desk activities, escalated support cases, and the administration of issue tracking and asset management systems
Monitor and manage service levels (SLAs), internal customer expectations, and satisfaction across all levels of the organization
Identify and implement process improvements, support change management initiatives, and drive the adoption of new technologies
Develop and maintain training materials for end users; oversee certification processes and onboarding for IT assets
Facilitate clear communication between IT, leadership, and other departments; relay updates and manage expectations effectively
Collect and analyze support trends and performance metrics to inform decision-making and continuous improvement efforts
Foster a high-performing team culture through mentorship, performance evaluations, and professional development planning
Qualification
Required
Experience in managing a team and overseeing IT operations
Strong understanding of help desk activities and issue tracking systems
Ability to monitor and manage service levels (SLAs) and internal customer satisfaction
Experience in identifying and implementing process improvements
Ability to develop and maintain training materials for end users
Strong communication skills to facilitate clear communication between IT and other departments
Experience in collecting and analyzing support trends and performance metrics
Ability to foster a high-performing team culture through mentorship and professional development
Benefits
Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
DailyPay -- access your pay when you need it!
On the Goga well-being platform, featuring self-care tools and resources.
Access Care.com for backup childcare, elder care, and household services.
Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
Tuition reimbursement and educational partnerships.
Employee discounts and savings programs on entertainment, travel, and lifestyle.
Access to Pryor Online Learning for free online personal development classes.
Company
Merakey
Merakey is a non-profit organization that provides behavioral and mental retardation education services.
Founded in 1969
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$0.24MKey Investors
NJ Human Services
2024-09-04Grant· $0.24M
Leadership Team
Adam Levandoski
IT Instructional Designer | Software Instructor
Recent News
Behavioral Health Business
2025-06-28
Behavioral Health Business
2025-05-23
The Business Journal
2025-04-09
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