Impact Fire Services · 2 weeks ago
Administrative Assistant- Dispatch
Venice, FL
Full-time
Onsite
New Grad, Entry LevelImpact Fire Services is a full-service fire protection company that provides installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. The Administrative Assistant - Dispatch will coordinate client service work requests and ensure customer satisfaction by managing service expectations and supporting various teams within the company.
CRMInformation TechnologySecurity
Responsibilities
Dispatch and coordinate client service work requests to repair and maintain fire protection components to include extinguisher, suppression, and sprinkler systems for our district office
Follow-up on current customer jobs to make sure they are completed to the customer’s satisfaction
Handle all escalated calls and research the problem to determine what issues may be affecting the customer
Manage service level expectations which include the technician’s arrival & departure times, job quoting and providing timely updates
Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner
Track customer paperwork and submit timely and accurately
Work cross functionally with other teams and departments
Answering phone calls and email messages and providing support to our customer base
Qualification
Required
Strong background in customer and interpersonal communication skills
Proficiency of MS Office: Outlook, Excel, Teams
Customer Service/Dispatch - provide helpful, courteous, accessible, responsive and knowledgeable support to staff, clients, and others, at all times
Problem Solving - Identifies potential issues, find solutions by looking beyond the obvious, and apply effective methods for solving problems to support the business objectives
Detailed oriented and demonstrate a high degree of accuracy when performing data entry and confidence working in a fast-paced environment
Ability to analyze and revise operating practices to improve efficiency
Successful completion of a drug test and pre-employment background screening is required
MVR checks are required for all driving positions
Preferred
Strong verbal and written communication skills (Strong Phone Skills)
Professional
Sense of urgency
Detail oriented
Production/Task focused
Ability to multitask
Time management skills
Problem solving skills
Team player
Benefits
Competitive compensation
Pay is on a weekly cycle, every Friday
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success.
Exceptional guidance and support from our managers
Collaborative culture & environment
Robust training opportunities with company reimbursement upon achieving required licensing
Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
Opportunity to work alongside some of the best talent in the fire protection industry
Company
Impact Fire Services
Impact Fire Services is a fire protection company. It is a sub-organization of AI Fire.
Founded in 2009
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2012-01-01Private Equity
Leadership Team
Sue H.
FIRE EXTINGUISHER COORDINATOR
Recent News
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