SAP Client Delivery Manager jobs in United States
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Baer Insurance Services, Inc. · 1 day ago

SAP Client Delivery Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

Baer Group is seeking an SAP Client Delivery Manager for a 12-month Federal Remote Project. The role involves leading business review meetings, managing service delivery, and ensuring customer satisfaction while aligning services with business needs.

ConsultingFinanceInsurance
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Lead regular and quarterly business review meetings
Deliver KPI-based scorecards to assess performance and customer satisfaction
Identify improvement opportunities and align services with customer business needs
Communicate SAP Project cloud strategy and encourage cloud adoption
Orchestrate customer onboarding and transition projects
Manage service and project delivery within scope, budget, and timelines
Act as the single point of contact for customer service and support requirements
Support root-cause analysis, de-escalate critical situations, and collaborate with client teams when needed
Prepare proposals, solution assessments, and service scopes
Plan customer releases/maintenance and build IT calendars
Ensure execution of Managed Services and Cloud Application Services, including monthly service reporting
Identify and support upsell opportunities
Partner with sales teams on renewals and deal reviews
Support customer satisfaction surveys and SLA service credit reviews
Assist with commercial change requests, sizing, and pricing
Conduct Cloud Application Services profit reviews and coordinate with internal SAP Project teams

Qualification

SAP project cloud modelsCloud solutions HECCloud solutions S/4HANADelivery managementAccount managementProject managementFunctional business processesLean methodologyEscalation handlingITIL FoundationBachelor’s DegreeCustomer focusRelationship-building

Required

5+ years of professional experience in delivery management, account management, or related roles
Strong customer focus and relationship-building skills
Understanding of functional business processes (e.g., Logistics, Finance)
Foundational project management and lean methodology experience
Technical understanding of infrastructure, cloud trends, and SAP project cloud models
Expertise with cloud solutions such as HEC and S/4HANA
Experience with escalation handling and resolution
Bachelor's Degree

Preferred

ITIL Foundation (beneficial)
Project Management Professional (PMP) or equivalent

Company

Baer Insurance Services, Inc.

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company-logo
Since 1928, Baer Insurance Services has been providing quality protection for thousands of people throughout our region.
dateFounded in 1928
location
Madison, Wisconsin, USA
people-size11-50 employees
web-link
https://baerinsurance.com

Funding

Current Stage
Early Stage
Company data provided by crunchbase