Microsoft · 4 days ago
Customer Experience Engineer
United States
Full-time
Remote
Mid, Senior Level
$101K/yr - $199K/yr
2+ years expMicrosoft is a leading technology company, and they are seeking a Customer Experience Engineer to enhance customer support for M365. The role involves utilizing engineering tools and customer feedback to identify product defects, improve customer experiences, and collaborate with engineering teams to resolve issues.
Application Performance ManagementArtificial Intelligence (AI)Business DevelopmentData ManagementDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Be responsible for the customer’s support experience with M365 working closely with engineering
Act as a Subject Matter Expert on at least one core workload (SharePoint, Microsoft Copilot, Exchange(Preferred), Microsoft Teams,) to assist a broad set of customers
Support M365 customers via a multiple of modalities in a 24x7x365 global support delivery team
Ability to go technically deep across M365 services and actively seek solutions to customer needs and communicate trends to leadership
Improve internal efficiency and customer happiness by finding opportunities to optimize existing processes and tools
Build a close working relationship with other engineering teams related to assigned service areas (ie, Messaging, Collaboration, Platform Admin), to leverage in case of escalations, as well as to drive product improvements
Lead and contribute your ideas and innovation to various M365 Service Improvement Programs and initiatives to advance our collective capabilities
Qualification
Required
Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Preferred
Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 5+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
1+ year(s) of customer facing experience
Proven history of customer-obsession, including blog posts, how-to videos, etc
Experience analyzing, troubleshooting, and providing solutions for technical issues
Certification in Microsoft and/or competing Cloud Technologies strongly preferred
Can include MSCE in Cloud Platform and Infrastructure, Core Infrastructure, Mobility or Productivity
Understanding of and ability to migrate from various third-party platforms to Microsoft 365
Benefits
Certain roles may be eligible for benefits and other compensation.
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
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2026-01-06
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