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Just Right Reader · 3 days ago

Strategic Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Just Right Reader is a forward-thinking curriculum provider committed to advancing literacy for students from Birth through 12th Grade. The Strategic Customer Success Manager plays a critical role in building and sustaining relationships with school districts, ensuring successful implementation of literacy programs and driving measurable impact. This role involves strategic account management, data-driven insights, and cross-functional collaboration to support district literacy goals.

E-LearningEducationPrimary Education

Responsibilities

Serve as the primary relationship manager for assigned top 500 districts

Develop and execute strategic account plans with defined literacy goals, KPIs, and success metrics

Conduct quarterly Impact Check-ins with district leadership for all strategic accounts and biannual Impact Check-ins for enterprise accounts

Build and maintain multi-threaded relationships across district departments, including the superintendent's office, curriculum, literacy, assessment, and professional development teams

Track and record customer health metrics

Support pilot journey in collaboration with Sales to ensure pilot conversions and upsell opportunities

Use data and performance insights to drive renewals, expansions, and district advocacy based on demonstrated impact

Facilitate data reviews and impact reports to highlight progress toward district goals and literacy outcomes

Deliver impact-driven presentations connecting student outcomes to program implementation and usage

Coordinate with the Learning and Partnerships teams to deliver integrated engagement and thought leadership plans

Partner with the Sales team to ensure seamless transitions and maximize pilot-to-contract conversions

Identify and support testimonial, case study, and video opportunities within assigned districts to strengthen credibility and advocacy

Leverage social invitations, leadership events, and thought partnership opportunities (e.g., symposiums, Science of Reading networks, fireside chats) to deepen relationships

Identify key district partners for conference presentations and regional events to reinforce our commitment to district success

Qualification

Customer success managementStrategic account managementData-driven decision makingRelationship managementPresentation skillsCommunication skillsStrategic thinking