State of Alaska · 5 days ago
Microcomputer/Network Technician 1 (PCN 25N23005)
Juneau, AK
Full-time
Hybrid
New Grad, Entry LevelThe State of Alaska's Department of Transportation and Public Facilities is seeking a Microcomputer/Network Technician 1 to provide desktop support services. This role involves maintaining and troubleshooting computer systems, assisting users, and developing customer service skills.
ElectronicsGovernmentSecurity
Responsibilities
Providing entry-level desktop support services to departmental computers and users
Learning to use and manage the Incident Tracking System
Developing excellent customer service skills
Acquiring basic computer and network troubleshooting abilities
Resolving simple problems via phone, email, and direct messaging
Escalating complex issues to higher-level technicians and supervisors
Studying the fundamentals of microcomputer and basic network design, installation, maintenance, and administration
Staying informed about the latest developments in micro computing and networking by reading current computer journals
Using technical and procedural manuals to address data processing problems
Conducting simple research to find solutions
Participating in online training for entry-level Microsoft microcomputer and network certifications
Qualification
Required
Any combination of education and/or experience that provides the applicant with competencies in Analytical Thinking/Problem Solving
Any combination of education and/or experience that provides the applicant with competencies in Customer Service
Any combination of education and/or experience that provides the applicant with competencies in Oral Communication
Any combination of education and/or experience that provides the applicant with competencies in Reading
Training or experience that developed customer relation skills, knowledge of a variety of desktop applications, and/or knowledge of networking concepts
Benefits
Health insurance, which includes employer contributions toward medical/vision/dental
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents)
Long-term and short-term disability
Accidental Death and Dismemberment
Long-term care (self and eligible family members)
Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
Matching employer contribution into a defined contribution program (new employees)
Employer contribution into a defined benefit or defined contribution program (current employees)
Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
Option to enroll in the Alaska Deferred Compensation Program
Personal leave with an accrual rate increase based on time served
Twelve (12) paid holidays a year
Company
State of Alaska
System for Secure Single Sign-on and Signature for Citizens.
Founded in 1959
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.72MKey Investors
U.S. Environmental Protection AgencyU.S. Department of Agriculture
2023-10-23Grant· $0.5M
2023-05-22Grant· $0.22M
Leadership Team
Dominick Liriano
CEO/President
Anne Zink
Chief Medical Officer for the State of Alaska
Recent News
Anchorage Daily News
2025-08-29
Anchorage Daily News
2025-07-17
Anchorage Daily News
2025-05-29
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