Apply on Employer Site

The Dignify Solutions, LLC · 1 month ago

Desktop Support Engineer - Initially Remote

United States

Full-time

Remote

New Grad, Entry Level

The Dignify Solutions, LLC is seeking a Desktop Support Engineer to manage the lifecycle of end-user compute devices. The role involves coordinating with various teams for asset management and providing technical support for desktop and laptop devices.

Bookkeeping and PayrollHuman ResourcesRecruitingStaffing AgencyTraining

Responsibilities

Co-ordinate with OEMs for in time delivery

Secure storing of EUC devices at depot. Co-ordinate deployment of local assets with Client and onsite tech team and remote team

Update asset details in ServiceNow asset management module

Asset tagging

Asset tracking and Reporting for all user compute assets at Depot

Co-ordinate with EUS team for desktop engineering related issues

Help Client’s IT with onboarding and termination process of end users from an asset perspective

Allocate device based on policy and approvals provided by Client IT

Deploy and configure Intune for Windows devices and JAMF tool for Apple desktops

Image device based on user profile

Hardware Break Fix Support at the Depot / Coordination with OEM

Dispatch EUC devices (laptops/tablet etc) to user location after proper transit insurance per details provided by Client

Hardware IMAC & software break-fix support for assets coming to the depot

Software installation for user compute devices, user profile transfers etc. as received at the Depot

Inform offshore remote desktop team for installation configuration and handholding

Receive devices from users leaving organization or users getting replacement

Handover EOL devices to Client designated disposal vendor after proper data wipe

Store devices with residual life for use as loaners as per process defined by Client

Provide loaners per Client approval for users whose devices have hardware failure

Manage asset lifecycle in ServiceNow

Data wipe for devices getting disposed or where kept in depot as loaner device

Trouble shooting and repair of existing

Software Asset Management and Hardware Asset Management

Candidate should be good process driven , Well versed with Laptop and Desktop Imaging , Installations trouble shooting , ( MAC and Windows )

Asset Management and MDM Devices Management knowledge and experience

Qualification

Intune configurationJAMF toolAsset ManagementServiceNowHardware troubleshootingProcess drivenDesktop ImagingSoftware installationData wipe

Required

Co-ordinate with OEMs for in time delivery

Secure storing of EUC devices at depot

Co-ordinate deployment of local assets with Client and onsite tech team and remote team

Update asset details in ServiceNow asset management module

Asset tagging

Asset tracking and Reporting for all user compute assets at Depot

Co-ordinate with EUS team for desktop engineering related issues

Help Client's IT with onboarding and termination process of end users from an asset perspective