LifeWave Corporate · 1 day ago
Technical Support & Product Lifecycle Specialist
Altamonte Springs, FL
Full-time
Onsite
Mid Level
4+ years expLifeWave Corporate is seeking a Technical Support & Product Lifecycle Specialist who will serve as the internal technical support for their electronic technology products post-launch. This role involves managing communications on product design changes and acting as the primary technical support contact for Customer Service, ensuring product performance and customer satisfaction.
Health Wellness & Fitness
Hiring Manager
Cristina T.
Responsibilities
Review and approve Engineering Change Notices (ECNs) in Arena PLM for products
Ensure alignment between internal specs and manufacturing partners Device Master Record (DMR)
Own updates to design-critical specifications, including part numbers, performance characteristics, and user-facing elements
Act as the primary technical point of contact for Customer Service on unresolved or complex product issues
Participate in email threads and live support calls with customers to diagnose, troubleshoot, and resolve technical concerns
Track recurring issues to identify systemic problems and recommend engineering solutions or design improvements
Provide training and support materials to empower Customer Service Reps and reduce escalations
Serve as a key technical liaison with manufacturing partners, managing design discussions, part substitutions, and changing assessments
Collaborate with manufacturing to validate fixes and ensure quality is maintained during production updates
Attend weekly engineering calls and request verification data or testing as required
Maintain and revise Global Product Specification with Global Quality to reflect approved changes
Ensure changes are traceable, aligned with claims and clinical data, and implemented without compromising regulatory compliance
Support Quality and Regulatory teams with data for audits, complaints, or CAPAs as required
Implement and maintain turnaround timelines for design reviews to avoid production delays
Escalate all changes to Chief Engineer and/or Executive stakeholders for decision-making
Collaborate with global colleagues across multiple time zones, making reasonable accommodation for meetings that may occasionally take place during external working hours to support effective communication and teamwork
Ability to travel up to 10% per year
Perform other duties as assigned
Qualification
Required
Bachelor's degree in mechanical, Electrical, Biomedical Engineering or related field
4+ years of experience in technical support, sustaining engineering, or product lifecycle role
Hands-on experience with engineering change processes and PLM systems (Arena PLM preferred)
Demonstrated ability to troubleshoot hardware/software issues in complex consumer or medical-grade products
Excellent written and verbal communication skills — comfortable on customer-facing calls
Preferred
Familiarity with water systems, filtration technologies, or light-based wellness/medical devices
Knowledge of FDA 21 CFR 820, ISO 13485, or other regulated environments
Experience working with contract manufacturers in Asia
Company
LifeWave Corporate
Driven by innovation and proven by science, LifeWave is a breakthrough patented health technology company dedicated to honoring the light of life and harnessing the body’s natural energy to reverse aging and maximize human potential, while holding true to its values of high product standards, leading with service, being socially responsible, and striving to make a difference through unprecedented humanitarian advancement.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Aerin Lofton
Brand Partner
Jayme Knight
Optimal Health Advocate I Independent Brand Partner
Company data provided by crunchbase