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Alternate Solutions Health Network · 2 weeks ago

Patient Scheduling Coordinator

Burlington, Ontario, Canada

Full-time

Hybrid

Entry Level

$17/hr - $17/hr

1+ years exp

Alternate Solutions Health Network is dedicated to providing exceptional home care and hospice services. The Patient Scheduling Coordinator plays a crucial role in enhancing patient experience by scheduling visits and addressing inquiries from both patients and field staff.

Health CareHospital

Responsibilities

Responds promptly and courteously to all patients’ inquiries or problems and collaborate with administrator/supervisor regarding client concerns or complaints

Manage daily workflow in company database and process daily and weekly reports

Follow Medicare guidelines including: Low Utilization Payment Adjustment (LUPA), Re-assessment, and 13/19 supervisory visits

Match patients with a field staff member by determining best match in clinical skill sets and personality

Address missed, declined, unverified, and reassigned visits with field staff

Support co-workers and participate in on-call requirements