The Dignify Solutions, LLC · 4 weeks ago
SAP Support Engineer - 100% Remote
United States
Full-time
Remote
Entry, Mid Level
2+ years expThe Dignify Solutions, LLC is looking for a SAP Support Engineer to join their Product Secure Support organization. The role focuses on delivering core customer support, resolving issues, and engaging in proactive support and innovation activities. The engineer will also create knowledge documents and participate in community discussions to enhance customer support and internal processes.
Bookkeeping and PayrollHuman ResourcesRecruitingStaffing AgencyTraining
Responsibilities
Deliver Core Customer Support
Proactive Support and Innovation Activities
Embrace Continuous Learning Culture
Resolve known errors by means of SAP Notes, Knowledge Base Articles, info docs derived from solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required
Demonstrate capability of processing P1 (Priority 1) incidents, requesting assistance as required
Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests. (WIKI content, Knowledge Base Articles, Guided Answers)
Participate in the SAP Community to help with incident deflection by participating in community discussions in customer and partner communities. (blog posts, tips and tricks, etc.)
Maintain your knowledge of new functionality and compliance changes
Provide Coaching and Mentoring of new employees or colleagues for specific tasks. (e.g. as a EC-Coach)
Demonstrate willingness to fulfill different roles as required to network effectively with stakeholders in the business
Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable
Qualification
Required
2+ years of implementing, administering, and troubleshooting enterprise level applications
Experience working with software applications with deep experience in Supply Chain Management
SAP Integrated Business Planning experience is a plus
Work experience in related field preferred
Topic area specific technical/ functional curriculum
Company
The Dignify Solutions, LLC
The Dignify Solutions with Global Capabilities and Local Excellence – has combined experience of 30 +years in Client Services/ Engagement/ Relationship/ Partnership, Sales/ Account Management, Service Delivery, Recruiting, Staffing and Talent Acquisition for the whole gamut of skillsets in Information Technology (Digital Transformation, Artificial Intelligence, Machine Learning and other business domains).
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase