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Cayaba Care · 1 day ago

Maternity Navigator (OB-GYN MA, Doula, or CHW)

Baltimore, Maryland

Full-time

Hybrid

Mid Level

3+ years exp

Cayaba Care is dedicated to improving maternal care for underserved communities by providing compassionate support to expectant mothers. The Maternity Navigator will serve as a trusted partner, bridging the gap between healthcare and the community, ensuring mothers have the resources and support they need for a healthy pregnancy journey.

Health CareHospitalService Industry

Responsibilities

Meet with mothers virtually and in-person, educating them on critical health topics such as recognizing urgent maternal warning signs, preeclampsia, and understanding postpartum recovery

Educate members on birth positions and breathing techniques prior to birth, helping mothers feel confident and prepared

Work as part of a multidisciplinary care team, attending daily huddles to collaborate with and escalate clinical issues to Cayaba specialists

Maintain clear and accurate documentation of all care interactions to ensure every mother receives high-quality, coordinated support

Build trusting relationships with mothers, creating a safe space for open conversations about their needs and concerns and support via call or messaging between visits

Serve as a connector to community resources, ensuring that barriers like food insecurity, transportation, or housing challenges don’t stand in the way of a healthy pregnancy

Be a voice for the community, bringing insights from your experience and from mothers and families back to Cayaba Care to help shape programs that truly meet their needs

Attend administrative meetings and follow our Cayaba policies and procedures to ensure the highest standard for our members

Qualification

Community health experiencePatient advocacyHealthcare navigationPrenatal educationPostpartum educationCommunicationProblem solvingCultural sensitivityTech-savvyDoula certificationSpanish fluency

Required

3+ years of experience working in community health, patient advocacy, or healthcare navigation as a Certified Perinatal Community Health Worker or Certified Medical Assistant

Deep understanding of the challenges expectant mothers face and experience providing prenatal and postpartum health education

A great listener and strong communicator who can provide both emotional support and practical guidance with compassion and cultural sensitivity

Strong problem solving skills and ability to manage multiple priorities such as member visits, messaging, and internal meetings in a fast-paced environment

Comfort working independently in the field while staying connected to a team of specialists

Valid driver's license with a clean driving record, reliable transportation, and compliance with state inspection, registration, and insurance requirements

Access to home internet and a phone with internet access

Tech-savvy and able to quickly learn to document interactions and communicate effectively in our technology platforms such as AthenaOne, Welkin, and MacOs

Preferred

Willingness to obtain your doula certification, with Cayaba support, and provide birth support for members

Fluent in Spanish

Breastfeeding Counselor certification

Start-up experience, or adaptability in a fast-evolving environment

Benefits

Unlimited time off after the 90-day probation period.

Three weeks of paid time off after the 90-day probation period.

Medical Insurance: Access top-tier healthcare through Independence Blue Cross, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.

Dental Insurance: Coverage for preventive care, as well as basic and major procedures.

Vision Insurance: Coverage for routine eye exams and eyeglasses.

Life Insurance: Financial protection for your beneficiaries.

Disability Insurance: Short-term and long-term coverage in case of illness or injury.

401(k) Retirement Plan: Opportunity to save for the future.