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Tempur Sealy International · 1 day ago

Retail Field Trainer

Chicago, IL

Full-time

Onsite

Mid Level

$65K/yr - $90K/yr

Tempur Sealy International is a leading designer and manufacturer of bedding products committed to improving sleep quality worldwide. The Retail Field Trainer will facilitate training across Tempur-Pedic® Flagship Retail Stores to enhance sales processes and customer experiences, ensuring that managers and associates are equipped with the necessary skills to achieve store objectives.

Home Decor

Hiring Manager

Jen Beard-Mueller, MBA

Responsibilities

Work with Subject Matter Experts to identify learner and company needs

Develop objectives around the provided content and ensure the training materials match those objectives

Drive sales and profit growth through the training of best practices in the areas of sales goals and customer service

Motivate, inspire, and engage the frontline managers and sales associates while developing their service-based sales abilities

Coordinate and deliver virtual and in-person instructor-led training (one-on-one and small/large group) for all company initiatives to retail teams

Use Adult Learning principles to review, revise, and develop new and existing training materials for coworker development and performance

Monitor and improve sales team performance by refining processes and training

Prepare and present on-site ‘new store opening’ training sessions

Analyze sales and performance data to partner with Regional Directors on executing training and development needs

Lead and mentor Manager in Training program (TRSU) candidates, as well as develop & and maintain TRSU content

Manage and coordinate annual Manager Meetings and TRS company training & and development events

Assist Regional Directors with in-store training of staff and provide store coverage when applicable (development, short staff, etc.)

Partner with Regional Directors for post-new store opening follow-up within 90 days of initial training

Work closely with IT development team to ensure all retail system interfaces are functioning as designed and provide testing if needed

Assist in Local Marketing events, especially selling events, if applicable

Perform other duties and responsibilities as assigned

Qualification

Training developmentSales trainingCustomer serviceAdult Learning principlesPerformance analysisCoordinationMentoringCommunication

Required

Experience in training and development, preferably in a retail environment

Strong understanding of sales processes and customer service best practices

Ability to motivate and engage frontline managers and sales associates

Experience in delivering virtual and in-person training sessions

Knowledge of Adult Learning principles

Strong analytical skills to monitor and improve sales team performance

Experience in preparing and presenting training sessions

Ability to develop and maintain training content

Strong communication and interpersonal skills

Ability to work collaboratively with various departments

Flexibility to assist in-store training and provide coverage when needed

Benefits

Generous Paid Time Off: You will receive 27 paid days off on an annual basis. During the first year of employment, your paid time off will be pro-rated based on date of hire unless otherwise dictated by state or local law. Your paid time off will consist of:

80 holiday hours (this is a combination of fixed dates and floating holidays)

80 vacation hours (10 vacation days)

56 sick leave hours (7 sick days)

Competitive Medical, Dental & other wellness programs

Company Fleet Car provided

Disability and Life Company Paid

401(k) Retirement Plan Options

Generous Employee Purchase Discounts