Eastern Montana Community Mental Health Center · 2 days ago
Customer Service Representative
Glasgow, MT
Full-time
Onsite
Entry Level
1+ years expEastern Montana Community Mental Health Center is focused on providing mental health services and is seeking a Customer Service Representative. The role involves answering calls, scheduling appointments, assisting clients with Medicaid applications, and maintaining client records.
Addiction TreatmentHealth CareMedicalMental HealthWellness
Responsibilities
Answering the phone
Screening and directing phone calls
Scheduling appointments
Assisting clients in applying for Medicaid, Waiver, State CD Plan, or Sliding Fee
Facilitate admission of walk-in clients as needed and complete admission forms and explains confidentiality
Scanning all documents into patient accounts in Credible
Assists counselors, nurse practitioners, clinicians, case managers, CRS Staff, and AGH Staff as needed with admissions, updates, treatment plan reviews, SED/SDMI forms, CSR’s, and discharges
Overseeing PFL, MIP, CD groups, and 6 hour Education classes
May oversee Telemed Services as a Site Facilitator
May attend weekly staff meetings and record the minutes from these meetings on a weekly basis
Maintains filing system including client records, Crises notes, and professional staff materials
Performs those additional duties and responsibilities that may be assigned
Regularly checks and processes client records per EMCMHC policy, maintains records, and the filing system
Composes standard correspondence and types reports, progress notes, initial assessments, psychological evaluations, and all required forms
Distributes incoming and outgoing mail, coordinates and purchase supplies for the office, maintains office routine and general office appearance
Satellite Office customer service representatives shall contact Site Facilitator of any changes in their Telemed schedules
May, if involved with the Telemed Services, keep tract of Site Log attendance for groups or any Telemed presentations and forwards the information to the Site Facilitator
Performs other duties as may be assigned
Qualification
Required
Must be a minimum of 18 years of age
High School Diploma or GED preferred
Must have ability to communicate orally and in writing
Work is generally performed in an office
Possess typing and computer skills
One (1) year of demonstrated work experience in an office setting
Must complete Credible EHR functionality and overview training within the first month of employment and maintain certification throughout employment
Must possess Certification to enter SAMS records
Must possess a valid Montana Operator's License (If your own personal vehicle is used to transport any client, your vehicle must have insurance that will cover passengers)
Physical requirements may require lifting up to 35 pounds (greater with assistance), bending, stooping, climbing steps, and prolonged sitting
Company
Eastern Montana Community Mental Health Center
Eastern Montana Community Mental Health Center provides mental health, depression, behavioral health, and substance abuse treatment.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase