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Spok · 6 days ago

UI/UX Designer

United States

Full-time

Remote

Senior Level

5+ years exp

Spok is a global leader in healthcare communications, delivering clinical information to care teams to improve patient outcomes. The UI/UX Designer will lead the design process for Spok’s healthcare software portfolio, collaborating with cross-functional teams to drive design initiatives and improve user experiences.

Communications InfrastructureHealth CareMessagingMobileSchedulingSoftwareTelecommunicationsWireless

Responsibilities

Lead end-to-end design process, from discovery and research through prototyping, usability testing, and delivery

Drive UCD strategies that align with product vision, technical constraints, and business objectives

Establish design frameworks and reusable patterns for consistency across multiple product families

Work closely with Product Managers to define product requirements, prioritize features, and align design goals

Partner with Engineering teams to ensure technical feasibility and high-quality implementation

Facilitate customer workshops, interviews, and co-design sessions to gather insights and validate concepts

Identify opportunities to innovate and improve existing product experiences

Support the ideation and development of new products, ensuring they meet user needs from day one

Create prototypes, wireframes, and design specifications to clearly communicate ideas to stakeholders

Qualification

UI/UX design experienceUCD methodologiesDesign tools expertiseMulti-platform UXPortfolioCommunicationFacilitation skillsPresentation skillsCollaboration experience

Required

Bachelor's degree from four-year college or university; and four to six years' related experience and/or training; or equivalent combination of education and experience

5+ years of UI/UX design experience, including strategic design leadership

Proven track record with UCD methodologies in complex product environments

Strong portfolio demonstrating multi-product family design experience

Human factors and ultra efficient design for faster time in motion results expected in contact center agent-based software design

Multi-platform common UX moving from Web to mobile and event desktop applications

Expertise with design tools such as Figma, Sketch, Adobe XD, or similar

Excellent communication, facilitation, and presentation skills

Experience collaborating with cross-disciplinary teams (product, engineering, customer success)

Travel up to 25% (Client site with product team)

Portfolio required