N-21.ai · 1 day ago
Chief Solutions Officer (CSO) – Healthcare / Medicare Advantage / AI Platforms
United States
Full-time
Remote
Director/Executive
10+ years expN-21.ai is focused on delivering scalable, AI-powered solutions in the healthcare sector, particularly in Medicare Advantage. The Chief Solutions Officer (CSO) will lead the strategy for healthcare solutions, ensuring compliance and driving product-led architecture to meet enterprise needs while enhancing value realization through AI-driven outcomes.
Hospital & Health Care
Responsibilities
Own solution strategy across risk adjustment, Stars/HEDIS, medical cost management, member and provider engagement
Translate CMS regulations and clinical complexity into clear solution blueprints
Ensure CMS compliance and audit readiness across solutions
Partner with Product and Engineering to convert customer needs into scalable platform features and AI workflows
Define what is configurable versus custom
Drive creation of reusable solution accelerators and AI copilots
Reduce bespoke consulting and increase ARR
Own ROI and value narratives across RAF lift, Stars improvement, cost reduction, and admin productivity
Establish outcome dashboards, ROI models, and time-to-value metrics
Support outcome-based pricing and ROI guarantees
Serve as executive solution sponsor for complex Medicare Advantage deals
Support C-suite discovery, solution positioning, and deal structuring
Ensure deals reinforce product adoption over services dependency
Act as trusted advisor to payer and provider executives
Lead executive workshops on AI-driven MA optimization
Ensure early success and referenceable outcomes
Provide executive oversight for solution delivery
Ensure alignment between sold, delivered, and realized outcomes
Protect margins and manage scope discipline
Identify recurring client needs and productize into platform features
Build a healthcare solutions catalog aligned to roadmap priorities
Build and lead a senior solutions and consulting organization
Establish healthcare playbooks, standards, and CMS-aware frameworks
Coach teams on executive storytelling and outcome-based selling
Qualification
Required
10+ years of healthcare experience with Medicare Advantage exposure
Experience in consulting, solutions, or healthcare SaaS/AI platforms
Deep understanding of CMS, payer and provider operations
Strong executive presence and cross-functional leadership
Deep healthcare credibility
Product-first mindset with consulting judgment
Outcome-obsessed and commercially disciplined
Strong communicator comfortable with ambiguity
Company
N-21.ai
Who We Are? We are a mission driven healthcare company focused on delivering measurable business outcomes through AI led intelligent automation in managed care.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase