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Versant Power · 3 days ago

Customer Service Representative

Bangor, ME

Full-time

Onsite

New Grad, Entry Level

Versant Power is transforming the power industry of northern and eastern Maine. They are seeking Customer Service Representatives to deliver a safe, professional, quality-oriented customer experience while addressing customer inquiries and resolving issues efficiently.

Utilities

Responsibilities

Performs duties with the utmost regard for personal, employee, workplace, and customer safety

Greets callers professionally and warmly as the primary point of contact for customers

Responds to or facilitates customer inquiries and requests

Manages calls to provide exceptional and efficient service with the goal of first call resolution

Performs research efficiently in various platforms and collaboratively with other departments to address issues and resolve problems

Follows-up on customer inquiries not immediately resolved

Creates service orders as needed for execution of service work

Addresses credit issues through establishment of payment plans and addresses questions concerning service disconnection

Recognizes, documents, and escalate customer issues as appropriate to Leads and/or Supervisors

Processes outage reports both during the normal course of business and during emergency storm events

Provides periodic weekend shift coverage

Execution of project work as assigned which may include, but is not limited to, creation of credit logs, customer rate analysis, outbound calling, managing emergency calls, and dispatching meter work

Recommends customer service and internal process improvements

Transfer customer calls to appropriate staff throughout the company

Perform miscellaneous office duties, such as, but not limited to, filing, typing and processing mail

Works in accordance with the documented environmental procedures, instructions, and specific responsibilities as defined in individual procedures and instructions. Reports problems or deviations associated with environmental issues and the Environmental Management System (EMS) to the Environmental Department

Abides by company’s policies and procedures including Code of Conduct and Safety

Other related duties as assigned including designated duties associated with System Restoration