symplr · 1 day ago
Customer Training Consultant - Credentialing
United States
Full-time
Remote
Entry, Mid Level
$60K/yr - $80K/yr
2+ years expsymplr is focused on enabling clients to maximize the value of their solutions, and they are seeking a Customer Training Consultant who will deliver impactful training experiences. This role involves promoting product adoption, collaborating with teams to improve training, and ensuring compliance across healthcare organizations.
Health CareInformation TechnologySoftware
Responsibilities
Promote client product adoption and best practice utilization of symplr solutions through learner-centered training experiences
Apply adult learning theory and best practice training delivery methods while leveraging learning technologies and tools
Acts as a subject matter expert for assigned products and services
Collaborates with cross-functional teams to improve client training experiences
Conducts and coordinates training activities (onsite and virtual) to support clients or internal teams
Collaborates with internal teams to provide feedback regarding curriculum delivery experiences
Serves as a subject matter expert for assigned products and services
Partners with Instructional Design and Learning Technology teams to review new training curriculum
Effectively communicates and executes best practices for internal and external training engagements
Advises on best practice functionality and processes to assist clients in integrating symplr solutions with their organization’s business practices
Continually grows product, functional, and industry knowledge through training, research, and collaboration
Works collaboratively with other departments to deliver exceptional client service
Adopts department operational standards and procedures to maximize team efficiencies
Ensures timely completion of administrative activities
Other duties as assigned
Qualification
Required
Bachelor's Degree required
Minimum 2 years of training, teaching, or instructing experience required
Healthcare industry and credentialing verification experience required
Strong presentation, written, and verbal skills
Strong technical aptitude including proficiency in Microsoft Office applications
Ability to work autonomously, while part of a larger project team
Demonstrates effective communication and critical thinking skills
Ability to effectively multi-task and manage multiple deadlines
Independent learner
Works well in a fast-paced, innovative environment
Skilled in evaluating training effectiveness and leveraging data analytics for continuous improvement
Knowledge of adult learning theory and instructional design best practices
Exceptional communication and presentation skills for diverse audiences
Analytical and problem-solving mindset for complex healthcare workflows
Ability to deliver engaging, interactive learning experiences using blended learning approaches
Preferred
Experience with SaaS platforms and cloud-based technologies
Adaptability and resilience in fast-paced, high-growth environments
Company
symplr
Symplr is a provider of healthcare governance, risk, and compliance solutions and services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Charlesbank Capital PartnersPamlico Capital
2022-01-05Private Equity
2021-07-12Private Equity
2018-10-23Acquired
Leadership Team
Hugo Doetsch
Chief Financial Officer
Patrick Birmingham
Executive Vice President, Credentialing Operations
Recent News
2025-11-10
SalesTech Star
2025-11-08
Company data provided by crunchbase