CheckMark Collections · 2 weeks ago
CSR/Collection Specialist I, II and III
West Palm Beach, FL
Full-time
Onsite
Entry, Mid, Senior Level
$15/hr - $25/hrCheckMark Collections is a woman-owned company that is expanding and seeking Customer Service Representatives to assist consumers in resolving outstanding balances. The role involves collections, customer service, and consumer education while adhering to professional and ethical standards.
CreditDebt CollectionsFinancial Services
Hiring Manager
Melissa L. Nash
Responsibilities
Use verbal communication to obtain payments or establish payment plans
Convert Right Party Contacts (RPCs) into positive resolutions
Obtain commitments to pay while maintaining professionalism and compliance
Collect and verify personal information and consumer consent
Accurately update system fields and contact records
Update statuses, action codes, reminders, and timelines
Make informed decisions on next actions based on call outcomes
Clearly explain the facts of the matter
Educate consumers on options, expectations, and consequences of nonpayment
Learn and confidently use required technology platforms
Understand and follow Case Master rules (FDCPA, CFPB, DMV)
Operate according to The CheckMark Way —ethical, consistent, and respectful
Know your assigned client(s) and queue specifics
Verify Right Party Contact (RPC) and obtain current information and consent
Accurately document the basis of contact
Properly disposition accounts based on call results
Set future actions and timelines aligned with resolution strategy
Maintain compliance while driving results
Consistently converts RPCs
Secures consumer contact consent and accurate information
Properly dispositions every account
Educates consumers on payment expectations and next steps
Achieves and maintains PCS Certification
Qualification
Required
Local candidates encouraged
Use verbal communication to obtain payments or establish payment plans
Convert Right Party Contacts (RPCs) into positive resolutions
Obtain commitments to pay while maintaining professionalism and compliance
Collect and verify personal information and consumer consent
Accurately update system fields and contact records
Update statuses, action codes, reminders, and timelines
Make informed decisions on next actions based on call outcomes
Clearly explain the facts of the matter
Educate consumers on options, expectations, and consequences of nonpayment
Learn and confidently use required technology platforms
Understand and follow Case Master rules (FDCPA, CFPB, DMV)
Operate according to The CheckMark Way —ethical, consistent, and respectful
Know your assigned client(s) and queue specifics
Verify Right Party Contact (RPC) and obtain current information and consent
Accurately document the basis of contact
Properly disposition accounts based on call results
Set future actions and timelines aligned with resolution strategy
Maintain compliance while driving results
Consistently converts RPCs
Secures consumer contact consent and accurate information
Properly dispositions every account
Educates consumers on payment expectations and next steps
Achieves and maintains PCS Certification
Preferred
Bi-lingual
Government experience
Medical experience
Previous accounting experience
Benefits
Paid Time Off
Health Ins
Life Ins
Disability Ins
Continuing Education
Company
CheckMark Collections
CheckMark Collections aids in debt recovery, offering financial services to manage and collect overdue payments.
Founded in 2007
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Melissa L. Nash
Pres/CEO
Company data provided by crunchbase