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Westgate Resorts · 3 days ago

Resort Front Desk Agent

Mesa, AZ

Full-time

Onsite

New Grad, Entry Level

$16/hr - $17/hr

0+ years exp

Westgate Resorts is a renowned company recognized for creating exceptional vacation experiences. They are seeking a friendly and service-oriented Resort Front Desk Agent to manage guest check-ins and check-outs while delivering outstanding customer service.

CasinoHospitalityResorts

No H1B

Responsibilities

Greets, registers, and assigns rooms to guests, issuing room keys

Keeps records of room availability and guests' accounts

Computes bills, collects payments, and makes changes for guests

Ability to listen to and find solutions for guests’ challenges

Qualification

Customer serviceCommunication skillsProblem-solvingPassionIntegrityWork Ethic

Required

Must be able to work any shifts assigned, including evenings, overnights and weekends and holidays

Must be able to work full-time, flexible schedule, weekends and holidays

Must be able to lift up to 15lbs

Must be able to stand for long periods of time

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner

Excellent customer service skills

Required to pass a background check, drug test, and prove eligibility to work in the United States